Animate CC can't open

[Shqrp]

Hi,

when I open Animate CC when "Loading document templates". After, there are two errors that say that the folders "RootDrive\InstallationFolder\Adobe Animate CC 2018\Common\Configuration\Document Types" and

"RootDrive\InstallationFolder\Adobe Animate CC 2018\Common\Configuration\Publish" are missing and then the workspace opens but with a black screen. After it finishes off with the closing of Animate.

  |    Some types of the native documents can't be loaded because the directory   |

  |    "directory" has been modified. For resetting the document types, redo the     |

\ | /  Animate CC installation.                                                                                        \ | /

  |    Some types of the native documents can't be loaded because the directory   |

  |    "directory" has been modified. For resolving the problems, redo the               |

\ | /  Animate CC installation.                                                                                       \ | /

  And then the black screen...

And after 1 to 3 seconds it goes away.

Please help, I want to learn how to animate but if I don't have the program how can I do it?

P.S.: I already did the reinstallation but without success like two times.

[kglad]

you have a non-standard installation.  how did you install to D:\lolololol?

[Shqrp]

I changed the default directory to that folder in the Creative Cloud application

[kglad]

are those folders present?

[Shqrp]

Yep

[kglad]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC <version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

[Shqrp]

Tried it! (without success)

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[Shqrp]

Doesn't work

[Preran]

Thank you for taking care of the initial troubleshooting. Please contact the support team using the link I shared above and let them know that you have done the preliminary investigation and nothing has come of it. That way, you will not end up performing the same procedures all over again.

[Shqrp]

I don't have that option.

[Preran]

If you still need help after trying the suggestions above, I suggest getting in touch with Adobe Customer Care. Contact Customer Care

Select Creative Cloud All Apps, select Additional Apps, select Adobe Animate, and keep going until you get the option to chat with us or call us.

Let us know if you need more assistance.

Thanks,

Preran

[lixnqcxxkes973]

hello, the same thing is happening to me, but only in the 2018 and 2019 versions. The 2020 version is completely okay. I tried everything mentioned and the

RootDrive\InstallationFolder\Adobe Animate CC 2018\Common\Configuration\Document Types and

RootDrive\InstallationFolder\Adobe Animate CC 2018\Common\Configuration\Publish folders exist.

[lixnqcxxkes973]

I do think it has something to do with the first run files because that's when the error pops up