Animate CC Error Importing MP3 Files (Mac & Win)

[stijill2]

I tried importing & dragging an MP3 file into Animate CC and I would get this message (see image) "Couldn't Import *.mp3…" "One or more files were not imported…". I tried this on both Mac & Win10 (everything is to up to date), installed QT on Win10, Reset my settings, tried it on another mac with a fresh install.

I used a stand alone media converter from a raw recording (mac & Win), tried to fiddle with the compression etc. The last step is to open an old Flash file with an mp3.

[Sukhesh Shenoy]

Can you please try "Help > Check for updates" in CC desktop app and see if "Animate v21.0.9" shows up under the "Updates" section?

If not, you may have to convert wav to mp3 & try importing (since mp3 works with 21.0.8) OR roll back to 21.0.7 version in case if you need to import wav.

Thanks.

[stijill2]

Thanks Colin your "16 bit" worked. I had to use "Audition" to find the settings it was't in "Media Encoder" I have not used Flash in a while. I was using Edge Animate for it's HTML5 compatibility across platforms, but it only published to suede HTML5 with proprietary .js scripts. So I started porting over legacy EA assets (mp3). GOD I remember how I hated Flashes "frame by frame" based timeline.

[Sketchaloova]

Though this question was asked a few years ago, but those who are just getting started with Adobe Animate today might still find this useful.
- You can resolve this by creating a new audio file and exporting it as a WAV in the program Audacity. To do this, you must import the mp3 file into the program and crop it wherever you want the audio to begin or end. Upon completion, if the file or audio is larger than that amount, change the kHz to 44100. When you export this to WAV, the audio file is finished and fixed. You may now import them into your animation and animate! 

Even though I'm a beginner, I sincerely hope that this aids the other newbies this year!

[kglad]

thank you @Sketchaloova (though we tend to favor audition over audacity...)

[GangPaluszkow]

I had the same issue, i tried converting it to a wav file, it suddenly worked. Convert it to a wav file.