Animate CC Error in color choosing

[mukeshp98564331]

While choosing color in Animate CC 2018 all our employees are getting error and then the application closed so our work getting lost.

Please give us the solution

System Configuration:

Windows 10 Professional 64bit

RAM 4 GB

The error message is below

[kglad · Accepted solution]

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)