animate cc is crashing while creating new file.

Report · Nov 18, 2023

Thank god I am using a trial version of animate cc.

While creating a new file the animate app is crashing.

nelow are the logs that i have collected.

Please look into this.

My 2 days of trial days are expired which are worthless and i am not able to use it correctly.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Animate" applicationVersion="23.0.3" build="23.0.3.115" source="Windows-Client-WER" crashType="n/a">
<time year="2023" month="11" day="19" hour="16" minute="1" second="51" timeoffset="600" timezone="AUS Eastern Daylight Time"/>
<user guid="ddaeecbb-f694-4df6-8902-faff48fd55d8"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-IN" oslanguage="en-US" ram="16108" machine="12th Gen Intel(R) Core(TM) i7-1255U" model="Intel64 Family 6 Model 154 Stepping 4" cpuCount="12" cpuType="8664" cpuFreq="2611 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20230713000000.000000-000" driverVersion="31.0.101.4502" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_46A8&SUBSYS_3AF217AA&REV_0C\3&11583659&1&10" installedDisplayDrivers="<>,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_HEAP_CORRUPTION" exceptionCode="0xc0000374" instruction="0x00007FF90C3FC7A9">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF90C3FC7A9" symbolname="RtlIsZeroMemory"/>
<stackStatement index="1" address="0x00007FF90C3FC773" symbolname="RtlIsZeroMemory"/>
<stackStatement index="2" address="0x00007FF90C40580A" symbolname="_misaligned_access"/>
<stackStatement index="3" address="0x00007FF90C405AEA" symbolname="_misaligned_access"/>
<stackStatement index="4" address="0x00007FF90C411AE5" symbolname="_misaligned_access"/>
<stackStatement index="5" address="0x00007FF90C32BDFD" symbolname="RtlGetCurrentServiceSessionId"/>
<stackStatement index="6" address="0x00007FF90C32AB11" symbolname="RtlFreeHeap"/>
<stackStatement index="7" address="0x00007FF9097937EB" symbolname="free_base"/>
<stackStatement index="8" address="0x0000000141056638" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="9" address="0x0000000140774871" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Reallocate_exactly"/>
<stackStatement index="10" address="0x000000014081C272" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Reallocate_exactly"/>
<stackStatement index="11" address="0x0000000140822DD2" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Reallocate_exactly"/>
<stackStatement index="12" address="0x0000000140384A98" symbolname="dvauxpui::custom::ICustomNodeMgr::operator="/>
<stackStatement index="13" address="0x0000000140462273" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Unchecked_end"/>
<stackStatement index="14" address="0x00000001404EF549" symbolname="std::enable_shared_from_this<dvauxpui::custom::adapters::ObjectView>::weak_from_this"/>
<stackStatement index="15" address="0x00000001404AE564" symbolname="torq::api::torq_url_storage_rm_dir_result_factory_vector::torq_url_storage_rm_dir_result_factory_vector"/>
<stackStatement index="16" address="0x000000014041B3AC" symbolname="dvauxpui::adapters::ViewContext::~ViewContext"/>
<stackStatement index="17" address="0x0000000140466232" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Unchecked_end"/>
<stackStatement index="18" address="0x000000014044ED35" symbolname="dvauxpui::adapters::View::~View"/>
<stackStatement index="19" address="0x000000014044F18F" symbolname="dvauxpui::adapters::View::~View"/>
<stackStatement index="20" address="0x000000014182D12D" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="21" address="0x00000001418B3A47" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::swap"/>
<stackStatement index="22" address="0x00000001418D4FA5" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::swap"/>
<stackStatement index="23" address="0x00000001418B23B1" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::swap"/>
<stackStatement index="24" address="0x0000000141859471" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::swap"/>
<stackStatement index="25" address="0x00000001418593D3" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::swap"/>
<stackStatement index="26" address="0x00000001417459B6" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="27" address="0x0000000141745DD5" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::empty"/>
<stackStatement index="28" address="0x00000001403F5DB1" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Destroy"/>
<stackStatement index="29" address="0x00000001403F6499" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::_Destroy"/>
<stackStatement index="30" address="0x00007FF8B45E2088" symbolname="UnloadExtension"/>
<stackStatement index="31" address="0x00007FF8B45DF60E" symbolname="UnloadExtension"/>
<stackStatement index="32" address="0x00007FF8B45DF6C7" symbolname="UnloadExtension"/>
<stackStatement index="33" address="0x00007FF8B457D4C1" symbolname="unknown"/>
<stackStatement index="34" address="0x00007FF8B4582C79" symbolname="unknown"/>
<stackStatement index="35" address="0x00007FF8B45A4AAD" symbolname="UnloadExtension"/>
<stackStatement index="36" address="0x00007FF8B45B08F7" symbolname="UnloadExtension"/>
<stackStatement index="37" address="0x00007FF8B45C8842" symbolname="UnloadExtension"/>
<stackStatement index="38" address="0x00007FF90BE58241" symbolname="DispatchMessageW"/>
<stackStatement index="39" address="0x00007FF90BE57D01" symbolname="DispatchMessageW"/>
<stackStatement index="40" address="0x0000000000E0B276" symbolname="exo::app::OS_AppBase::PumpMessage"/>
<stackStatement index="41" address="0x0000000000E0B3C4" symbolname="exo::app::OS_AppBase::RunEventLoop"/>
<stackStatement index="42" address="0x00000001404B993C" symbolname="torq::api::torq_url_storage_rm_dir_result_factory_vector::torq_url_storage_rm_dir_result_factory_vector"/>
<stackStatement index="43" address="0x0000000141DBE632" symbolname="std::vector<std::basic_string<char,std::char_traits<char>,std::allocator<char> >,std::allocator<std::basic_string<char,std::char_traits<char>,std::allocator<char> > > >::swap"/>
<stackStatement index="44" address="0x00007FF90AFD257D" symbolname="unknown"/>
<stackStatement index="45" address="0x00007FF90C34AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000C0000374"/>
<register name="RCX" value="0x0000000000000B20"/>
<register name="RDX" value="0x00007FF9092CA224"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x00007FF90C4738A0"/>
<register name="RSP" value="0x000000000014D0C0"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF90C3FC7A9"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x000000001C2E5500"/>
<register name="LastExceptionFromRip" value="0x00007FF870F42D84"/>
</registerSet>

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<dumpType>
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<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
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</crash>

Report · Nov 19, 2023

@Baljinder33711713vdxi

I've moved your post from Using the Community (for questions about the forums) to Adobe Animate for you.

Jane

Report · Nov 19, 2023

reset your preferences

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate