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Animate CC react like a virus since 2hours ! Cursor moving...

Explorer ,
Oct 10, 2018 Oct 10, 2018

Hello,

I don't know how it happens, I'm trying the trial and I planed to subscribe, but since 2 hours when I use animate, after some minutes the cursor is moving quickly, and the mouse clicks, it stop, and again... And the long text I try to type is now laggy, each caracter take like 80ms to appear.

I uninstalled animate and removed the program files folders, then I removed all "adobe animate" entries in regedit and I reinstalled it, without any change.

Sorry for my english, really need help for my work. I don't think I have any virus, no one is detected by many softwares (malwares byte, adwcleaner, unhackme...) and I never go on shitty websites...

688
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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2018 Oct 18, 2018

Have you ensured that your graphic drivers are updated by visiting the manufacturer's site?

Thanks,

Preran

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Explorer ,
Oct 11, 2018 Oct 11, 2018

finaly I cleaned everything in chrome and the mouse stop to act like a virus,

but the big test I'm editing in animate is still laggy, 200ms lag for each caracter. Wtf, this software can't handle 1000 caracters??

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Explorer ,
Oct 11, 2018 Oct 11, 2018

Ok the virus effect comeback. (I cleaned the PC in safe mode, 0 virus, 0 f* cookie...)+

Your adobe animate is a cancer with 500 process, it's laggy as hell, the cursor move alone like a bug or a virus. I come back to flash cs6 and I'll never buy animate.

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Community Expert ,
Oct 11, 2018 Oct 11, 2018

Does you computer meet the minimum requirements to run Animate CC + Creative Cloud + your operating system?  I ask because what you describe sounds like what I might expect from an under powered computer and/or outdated drivers. 

Adobe Animate CC system requirements

Nancy O'Shea— Product User, Community Expert & Moderator
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Explorer ,
Oct 11, 2018 Oct 11, 2018

acer predator G9-783.

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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018
LATEST

Have you ensured that your graphic drivers are updated by visiting the manufacturer's site?

Thanks,

Preran

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