Animate crashes on startup screen

[muemara]

Hey.

When i start Animate it crashes on start up like in this picture.

i updated it and i unstalled it and istalled again but still the same!

[kglad]

reset your preferences, http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\

Mac: /Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//)