Animate crashes when opening Actions (F9)

[DoubleUDoubleE]

When I want to open Actions  (F9) Animate will crash. I don't get an error message from the application.
I uninstalled Aminate, deleted the Animate and Animate Common folders in AppData/Roaming/Adobe  and the Animate 2024 folder in AppData/Local/Adobe but the problem is still there.

Can someone help me with this?

Some extra info:
Adobe Aminate 24.0 Build 305

Windows 11 Version 22H2

HP Zbook 15 G6

[kglad]

uninstall the preferences:

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

[DoubleUDoubleE]

Unfortunately that didn't work.

I also uninstalled 2024 (incl. preferences) and installed a previous version (2023.0.3) here the same issue.

[kglad]

you could try cleaning after installing everything adobe (but that's unlikely to work) or you could reformat (and that would work).

[Marko Belic]

I can't believe this issue still persists?!

Fix your software for which we pay enormous amouts of money!!!

[kglad]

@Marko Belic 

you're not addressing adobe here, and this is not a wide-spread adobe problem. ie, most of us do not ever see this issue.

[Marko Belic]

Ah, I thought something.adobe.com was moderated by the owner of the domain.  

I guess we will wait for another iteration of the expanding universe, maybe then bugs can be fixed without "reinstall everything" reply.

[kglad]

@Marko Belic 

if you find something useful to say, you can comment to adobe:

to report bugs or ideas or wishes to adobe: for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for createive cloud assets:

bugs, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

requests, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

for others, use https://www.adobe.com/products/wishform.html

if neither show a place to report the issue, just leave it here. that's the best you can do.

[ed971]

Same hapening to me. This is a problem, non of the methods helped so far. Locked out of software

[kglad]

@ed971 

assuming you succesfully removed your preferences before reinstalling, check your computer specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

[ed971]

Thanks for the reply kglad

We reinstaled and instaled animate on multiple company pc and laptops. I asume it just cant be spec depended since this error is consisten acros every windows machine since 2 days all of a sudden. We realy need adobe intervention.

[kglad]

do you have a teams or enterprise subscription?

[ed971]

Think its enterprise. Every other app from cc works.

[kglad]

contact your admin.

[EricLabonte]

Hello kglad,

I teach a programming class (highschool) using Adobe Animate. I have read this thread and was kinda relieved to see your last statement.

Is there anything I can give to my admin to rectify this situation? Is it a security setting? Our school board has the enterprise edition.

Anything would help, as I need to start my lessons ASAP.

Thanks,

Eric

[kglad]

they should reinstall with default preferences.