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default1u6q2aoid2kz
Participating Frequently
October 12, 2022
Question

Animate Crashing and Asset Warp tool is weird

  • October 12, 2022
  • 2 replies
  • 605 views
Good morning,
 
I was working on lesson 5 on Adobe Animate Classroom in a Book and encountered some problems. First whenever I click on the icon for the more tools panel, Animate crashes. It happens every time and I'm not sure why. It's okay right now because I just use the keyboard shortcut but do you know why this may be? 
 
Also when I tried using the Asset Warp tool it looked really different from the book and also acts slightly different as well. Is this a new update or is it something else? I also noticed that when I first click with the Asset Warp tool the images get really blurry and there is a really quick pop-up window. (sorry the second picture isn't the best and picks up the screen light I had to take it with my phone)
 
Both the computer and Animate are completely up to date.
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2 replies

A
Adobe Employee
arvind_bv
Adobe Employee
October 13, 2022

 

Can you please share a short screen recording of the crash with Animate version details? It will help us investigate on the same. You can share at abv@adobe.com

 

Animate converts the vector shapes to Bitmap while rigging for a better warping experience. So image quality might degrade based on the size of the object. To retain the vector quality while rigging please Disable “Auto convert vectors to bitmap for better warping and tweening” under the Preferences->Drawing tab.

 

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 12, 2022

reset your animate preferences and see if the crashes stop. ie, remove

 

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/) 

D
default1u6q2aoid2kzAuthor
Participating Frequently
October 15, 2022

Thanks for the help. I'm not really a tech person. How do I remove those two things from my mac?

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 15, 2022

you should ask someone a little more comfortable with computers for help.  that isn't a difficult task, but you need to be careful to not delete incorrect things.

 

p.s. read @arvind_bv's request, too.

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