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Animate fails to publish mp4

Explorer ,
Sep 15, 2022 Sep 15, 2022

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Definately going to see about a refund of some of my money because this should not be happening at all.

I've been using Adobe for animation since 1995 and I remember back then and over time there being issues with 

export where you had to make sure you had cursor at start of timeline and make sure layers didn't trail and fiddle

with this and that -usually how much memory you had available and how to reduce the size of project.  However

there is no excuse for this because I am at the very start of my project and was just publishing for dimensions

with initial image created to make sure I was happy going forward. I removed my sound layer too after I saw it 

freeze at 60%. Then I restarted, renamed the file.  I had the patience for this rubbish at 35 but not at 62.

Time to find new software. 

Mac OS Monterey vs 12.5.1 macbook pro My Adobe suite is up to date

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Error , Performance , Product issue

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Hi Charlotte, for video kindly double check if you're working in an Actionscript 3 document (not HTML5 Canvas).

  • When you press Ctrl+Enter does your animation play in full? If so your video should be able to render as well.
  • What video export settings are you using? For MP4 try using Format: H.264 / Preset: Match Source (High Bitrate) and see if you get a better result.
  • Make sure to launch Media Encoder first before exporting.

 

Workarounds:

1) It is possible to export a MOV video file directly from Animate without using Media Encoder by choosing Format: Quicktime / Preset: Default (Animate). You can then convert this MOV file into an MP4 by dropping it into Media Encoder or any other transcoder (like Handbrake).

 

2) Another alternative is to export a PNG sequence of your project by going to file > export > export movie and import it to a video editor like Premiere to render it to video.

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