Animate no longer exports

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Desperation! My Animations, which previously exported flawlessly, no longer open in Media Encoder, nor do they export in ANY format. Even exporting as .mov file is useless, as QuickTime player refuses to recognize the file! I can't make money with a program that will not export!

Import and export

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MohanarajCorrect answer

Adobe Employee

Sorry about that, I was referring to the Media Encoder version (AME - Adobe Media Encoder).

Thanks!

Mohan

S

Sukhesh Shenoy

Adobe Employee

Hi @3255726 , @grafixerin

This issue with auto launch of Media Encoder has been addressed in the latest Animate update 21.0.9 released today. Please update your copy of Animate & AME to the latest using Creative Cloud Desktop application to avail the fix.

Thanks.

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Mohanaraj

Adobe Employee

Hi - Are you on Mac and using AME 15.4? If yes, can you please try using the previous update of AME 15.2 instead and see if that helps? There seems to be an issue with the AME update 15.4.

Thanks!

Mohan

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grafixerin

Participant

Hello Mohanaraj,
and when is adobe planning to fix ALL the issues they are having lately? Like someone said on another issue report … we are paying enough and i experience issues in almost any adobe programme … I simply do not have the time to constantly look in the forum for issue fixes … and i dont consider those small issues when i cant export my animation … my clients are waiting …

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Mohanaraj

Adobe Employee

Hi @grafixerin Sorry about that. Would you be able to install Media Encoder version 15.2 in the interim to export the video? We are validating the fix for this issue internally and will push an update once it is done.

Thanks!

Mohan

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