Animate - No sound when exporting in animate

[Guest]

Hello, 

I have a big problem, when exporting a file video, after the encoder had done his djob, while opening the new mp4 file, i have no sound at all. I'm on the trial version, is it because of that?

[Preran]

Nope, definitely not because of that. The trial version comes with all features of the purchased version.  The issue is specific to your computer. Can you try reproducing this issue with another sound file in your project?

[Colin Holgate · Accepted solution]

That has been a problem in the past that I thought was fixed, but maybe it hasn't. You ought to be using AS3 FLA for animating to export to video, assuming you are, the problem that came up before is that if you have Stream sync audio that starts in frame 1, it can end up being silent. Try moving the start of the sound to frame 2.

[Noman34164899p6au]

Hi, i got the same issue but as per your instructions my problem solved...

Thanks & kind regards

[kglad]

@Noman34164899p6au 

what version of animate were you using?

[glenn_acawa]

Thank you for this great workaround. Running Animate 24.0.7 (latest) and the bug does still excist. For me the first audio clip was not exporting because it was indeed initiated on frame1. Moving it to frame2 fixed the problem. Adobe... It is time to fix this issue, we are v24...

[kglad]

adobe doing anything helpful with animate seems less and less likely since their failure to announce a v25 version months ago.

[Gill22774466t8ja]

if you have Stream sync audio that starts in frame 1, it can end up being silent.

Oddly enough; I'm experiencing this now in 2025... you'd think Adobe would have patched it by now.

[Gill22774466t8ja]

Oh, I didn't see the newer replies.

Welp, seems it's gonna stick around.

[Gill22774466t8ja]

Oh by 2025 I mean the year not an Adobe Animate 2025 version

[glenn_acawa]

Adobe will probably kill Animate like they did with all the other Macromedia software. Very sad because it is brilliant software.