Animate not allowing my cursor on screen.

[rubenr19205769]

for some reason after windows just updated any time I go to draw in animate with my tablet the cursor refuses to hover over the animate window. if I have the animate window de-selected it will hover over it but the moment I click the window, the mouse drops to the bottom of the screen and i can't do anything with it. it's not the tablet, I have checked all my other programs and animate is the only one having this problem. any help with this would be appreciated.

[kglad]

hi,

first update or reinstall your tablet drivers.

if that fails, reset your animate preferences*

* remove  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

[rubenr19205769]

nether work, no matter what the stylist refuses to stay over the animate window.

[kglad · Accepted solution]

check other threads in this forum for tablet issues and solutions.

if none of those work for you, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[rubenr19205769]

thank you.

[kglad]

you're welcome.