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1

Animate Not Exporting video

Community Beginner ,
Aug 11, 2021 Aug 11, 2021

Hey, long time Flash user here,

 

Struggling with Adobe Animate CC suddenly not exporting an .mov. It says it does, and it takes a really really long time like it does, but after it finishes, no file is made, Media Encoder doesn't open...nothing happens.

 

This all started when Premiere suddenly stopped importing the audio of video files and I had to clean the media cache, and maybe I did something wrong because no programs think others exist, and Animate won't even export video properly now.

 

I'm in a real bind, please send help

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correct answers 1 Correct answer

Adobe Employee , Aug 12, 2021 Aug 12, 2021

Hi - Are you on a Mac and having the latest Media Encoder installed (15.4)? If yes, there is an issue with the latest update of Media Encoder that it is not recognising the call made to it. Please install Media Encoder version 15.2 and see if that helps.

 

Thanks!

Mohan

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New Here ,
Feb 02, 2024 Feb 02, 2024
LATEST

 

This is a VERY LATE reply. But I ran into this problem in the future (it's now January, 2023 2024 - edited kglad)...

 

The possible solution is to OPEN Media Encoder and keep it open when you export it. 

I had the same problem (of not being able to export).

I opened the Media Encouder application and all of a sudeen, all my previous attempts (at importing) were lined up and happening.

 

If you have a Mac, open the Media Encoder and see if you're computer is blocking it automatically, because it usually requires permissions from the mac to run. 

 

( I found the solution in another post in these pages).

I hope this helps someone else! 

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