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milenminkov
Participant
May 3, 2018
Answered

Animate not working in windows 10 1803 April version

  • May 3, 2018
  • 2 replies
  • 1987 views

After my PC auto update this morning Windows is now with version 1803 (April 2018 Update). When I try to start Adobe Animate CC 2018, app crashed after splash screen. App is trying to load, I can see for a second "Not Responding" in title bar and Animate process closed. Anyone has the same problem?

 

I try old suggestions and delete C:\Users\[MY_USER_NAME]\AppData\Local\Adobe\Animate CC 2018 folder and C:\Users\[MY_USER_NAME]\AppData\Roaming\Adobe\Animate folder, but the problem still exist.

I cannot see Adobe Animate version, but the version of Animate.exe is 18.0.1.115

    This topic has been closed for replies.
    Correct answer kglad

    that's probably a Microsoft Visual C++ Runtime issue. 

    first try updating and repairing your visual c++

    2 replies

    M
    milenminkovAuthor
    Participant
    May 6, 2018

    Found it! If you have the same problem - download old version of ucrtbase.dll (I use version 10.0.16299.248 File size: 1 002 592 bytes from Windows 10 1709 Update).

    Login in Safe mode and replace ucrtbase.dll from C:\Windows\System32\ with old one.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2018

    restart your computer and retry starting animate.

    if animate fails again, restart in safe mode and retry starting.

    if it again fails, uninstall animate cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    restart your computer (don't skip this)

    reinstall animate

    M
    milenminkovAuthor
    Participant
    May 3, 2018

    10x. I've got the idea to look Event Viewer and he pointed as problem C:\Windows\System32\ucrtbase.dll

    I don't know what to do with this file! No I'm try everything you say.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 3, 2018

    that's probably a Microsoft Visual C++ Runtime issue. 

    first try updating and repairing your visual c++

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