Animate opens but doesn't respond further

Forum|Forum|3 years ago
May 13, 2022
1 reply
1166 views

Hello!

My Animate version 22.0.05 opens up but gets stuck during the loading process in the little white box with the bouncing ball in the corner. When I try clicking on anything like File or event expand or minimise or close, it doesn't let me and just does the error "ding" sound. However I do now see an error window anywhere.

I trying restarting. I tried uninstalling. What else can I try?

This started after my PC did an update last night.

Please advice

Error

Correct answer kglad

reset your preferences* (you should not give up on this until you've tried several times)

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

kglad

Correct answer

Community Expert

reset your preferences* (you should not give up on this until you've tried several times)

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

H

hclmed1

Known Participant

Hi Kglad, Glad you're in this thread. I'm also seeing that bouncing, (half), red ball that seems to be preventing Animate from fully opening. I tried Control+Alt+Shift while I start Animate, but that has yet to give me access to the preference menu. I've tried 5 times, with the same results. Is it liable to change if I keep trying?

kglad

Community Expert

Not sure how much this helps, but a small white square containing a cropped animation of a red bouncing ball appears in the lower left corner, while the whole interface remains blank and unresponsive to any click, (responding only with the bonk that indicates a modal menu).