Animate resetting preferences and corrupting files

[Mr. Fizzik]

I've been using this program constantly for four years now, and only recently have I actually had to deal with corrupted files. At first I thought it may have something to do with the fact that my laptop has a terrible battery, so unplugging it immediately kills it. But this issue comes up even if I first close Animate and wait a moment to let the close process. And not only does it corrupt files, but it also resets all of my preferences which I have to adjust back every time. Keyboard shortcuts, workspace, and all. This has happened several times in the last month out of nowhere. I am using 2024 edition, and debating whether just switching back to 2023 will make any difference for now.

Also as a side note sometimes transforming objects will ruin them? I always use the fluid brush, and even with lock fill turned off, transforming something made with that tool will change its color or fill the art with a different color when there wasn't one already. Also an issue that came up at the same time.

[kglad]

to rule out an animate problem, uninstall it (including your preferences):

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
restart your computer

reinstall animate 

test if the problem's resolved.

[Mr. Fizzik]

I tried that and it gave me back my original presets from before it started corrupting, but then it just corrupted again.

[kglad]

sounds like your preferences weren't reset.

[Mr. Fizzik]

The preferences seem to be saved through the cloud, judging by how I could get them back, but they happen to become otherwise inaccessible at the same time a file gets corrupted (as it just happened again). Am I expected to just uninstall and reinstall Animate 2024 every time a file corrupts?

[Mr. Fizzik]

Wait, I see what you mean.

I unclicked "keep preferences" when I uninstalled but I guess they came back? I suppose I can try again.

[kglad]

they are not stored in the cloud.

[Mr. Fizzik]

I don't know what to tell you; I followed your instructions another two rounds of times and still got my old presets back. I uninstalled Animate, clicked "Remove preferences", restarted my computer, reinstalled Animate, and the circled presets and the accompanied keyboard shortcuts returned (same files still corrupted though).

[kglad]

you can also try

press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

to reset the preferences 

[Mr. Fizzik]

Good to know, and trying this will still help me get one step closer to figuring out why my files have been corrupting?

[kglad]

if it doesn't fix the problem, the next step is installing on a clean computer.

[Mr. Fizzik]

Sounds like a plan! I won't have time to backup my normal files and factory reset for the next few days but if this doesn't work, I will give that a shot because a totally clean pallete sounds like that could help. Thank you!

[kglad]

you're welcome, and keep us updated.

[n. tilcheff]

Just to clarify where various settings are stored:

Custom Shortcuts reside in Roaming:

C:\Users\YourUserAccount\AppData\Roaming\Adobe\Animate\2024\Shortcuts

Commands, other plugins, Workspaces are in Config:

C:\Users\YourUserAccount\AppData\Local\Adobe\Animate 2024\en_US\Configuration

When you delete these folders, they will be recreated with the default content upon the next start of the program.