Animate started without any windows, in all workspaces

New Here ,
Apr 24, 2022 Apr 24, 2022

Copy link to clipboard

Copied

Hey so i just downloaded animate and when i loaded it up it stars with no windows. I went to change to a different workspace and nothing happened, tried to reset workspace and nothing happened and when adding the tools menu manually nothing is there. Please help?

IMG_20220424_171420.jpg

TOPICS
Error , How to , Performance , Product issue

Views

55

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

Copy link to clipboard

Copied

reset your preferences:

 

1.assign (if none now exist) a custom keyboard shortcut:

2.reset your preferences* (you should not give up on this until you've tried several times)

3.confirm you were successful by checking your keyboard shortcut was reset

 

if it's not, return to step

2 if it is reset, check if the problem is resolved

 

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2022 Apr 24, 2022

Copy link to clipboard

Copied

Hey, sorry but what should i assign a custom keyboard shortcut to?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 25, 2022 Apr 25, 2022

Copy link to clipboard

Copied

LATEST

anything customized will work for this.  you're just need something to confirm that you actually reset the preferences by seeing your customization was reset (because resetting always takes multiple attempts, as far as i can tell.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines