Copy link to clipboard
Copied
Recently, out of nowhere the program has been giving me this message...
When I save as another name it corrups the file.
I've re-installed the program multiple times. It's completely debilitating and I've had to ask for extra time from a client!
I have no idea why Adobe don't offer live support for Animate. It's very irritating!
I hope you can help soon!I'd appreciate it.
Thanks,
Adam.
I knid of understand now.
I reinstalled off a hard drive onto my main harddrive.
I'm guessing the old harddrive's permissions are a little messed up because I've given it read/write perms but Adobe still won't save over files only save them a new, and even that messes up sometmies. I'll just save to my main hard drive if there's no actual fix you can think of? I doubt adobe support would be very helpful as it's a very specfic set of circumstances.
Thanks kglad, and I'll mark as helpful.
Adam.
Copy link to clipboard
Copied
create a new directory on your desktop.
create a new fla and save it to the new desktop directory.
close and fla and then reopen it.
any problem?
Copy link to clipboard
Copied
There dosent seem to be yet. saved it a few times and no error!
Why is that?
Thanks kglad
Copy link to clipboard
Copied
it's hard to say.
but you should be able to create a directory on any non-restricted area that you want use to save your files. you don't have to use a desktop directory.
(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)
Copy link to clipboard
Copied
I knid of understand now.
I reinstalled off a hard drive onto my main harddrive.
I'm guessing the old harddrive's permissions are a little messed up because I've given it read/write perms but Adobe still won't save over files only save them a new, and even that messes up sometmies. I'll just save to my main hard drive if there's no actual fix you can think of? I doubt adobe support would be very helpful as it's a very specfic set of circumstances.
Thanks kglad, and I'll mark as helpful.
Adam.
Copy link to clipboard
Copied
you're welcome
Copy link to clipboard
Copied
had the same issue and this worked for me, thanks
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I have been running into this issue lately. I try saving it not only under a different name but also on a different hard drive. Then it doesn't work and I have no choice but to quit the program and the file is corrupted. I now am saving it two different locations regularly in case this happens again (which it has) because one day last week I lost several hours worth of work. Is Adobe working to fix this issue?
Copy link to clipboard
Copied
reset your preferences -
http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and
C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\
Mac: /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and
/Users/<username>/Library/Preferences/Adobe/Animate/2017/)
Copy link to clipboard
Copied
What do preferences have to do with it?
Copy link to clipboard
Copied
they may be corrupted.
Copy link to clipboard
Copied
I have the same problem. I can not save a .fla file on my Macbook Pro (High Sierra v. 10.13.6) in Adobe Animate CC version 18.0.2
I tried re-installing Animate, also older versions of it.
I tried re-installing MacOS.
I tried setting permissions of a folder where I want to save it.
I did a Disk utility check in recovery mode, everything ok.
I've reset the preferences of Animate.
The only thing that works is saving as a *.xfl file. But this is not a solution because when I do "control>test" (command Return), it tries to save .TMP.fla in the Library/Application Support folder, but saving a .fla file seems not to work and causes the error.
Does anyone have a solution?
Copy link to clipboard
Copied
I found the solution that worked for me.
I have reset my Home Folder Permissions, found instructions here: https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/
So for me it was only a MacOS problem, Animate works fine now.
Copy link to clipboard
Copied
Any insight on this Adobe?
I have lost hours of work because of this issue. Please fix it or give legitimate help.
Copy link to clipboard
Copied
these are user-to-user forums.
Copy link to clipboard
Copied
Oh. Right. Oops.
I was able to find a temporary file that recovered my work and saved that as a new file.
Then the same issue occurred after a few hours ... so I went back and found the temporary file again but didn't save it because I thought it might corrupt it and wanted to open and close Animate CC.
Which seems to be a mistake. I think it deleted that temporary file and now I'm only left with the corrupt .fla. Do you know if the temporary file was moved somewhere/is recoverable? Or am I just shit out of luck?
Copy link to clipboard
Copied
search your computer for fla files.
and start saving your fla's with increasing version numbers appended. i made a jsfl that automatically appends _v000, _v001 etc to the flas.