Animate works during testing but not on website

[danielleg20858135]

Hello,

I promise I've searched and search for the answer (and tried so many different publish settings) but haven't found it...

I have created an HTML5 canvas in Animate CC2018. It plays and works fine when tested in the browser in Animate. I'm trying to add the animated composition in Dreamweaver CC2018 for my website. When I do so, it runs and looks fine in DW Live preview, but then it doesn't show up when I do a real-time preview.

Can anybody please help? It's the last bit of the puzzle before being done with this project.

[avid_body16B8]

Have you checked the console? The console can be accessed in FF with alt-shift-k and with ctrl-shift-i in Chrome.

Please try and tell us what you see.

[danielleg20858135]

Thanks for your help!

No I haven't- but now that I did, I'm not sure if I'm looking at the right thing.

The console says:

call succeeded!!

success

no warnings or errors

[danielleg20858135]

I'm not sure if this is helpful info, but the preloader runs successfully but the actual animation never loads.

[avid_body16B8]

hum... if there is no error then it is strange. I suppose you do have the reference to the file correct since you are not getting a path error. What is you html code to insert it in DW? If you want to PM me the file I can try it on my site server. I do not share files  and delete them after testing so do not worry.

[avid_body16B8]

I mean I would need your published folder zipped.

[danielleg20858135]

You are a life-saver.  Yes, please. I'm totally at a loss and appreciate any advice!

[avid_body16B8]

OK. Just put them on a cloud storage and PM me the link and I will test your files as soon as I get a link. Thanks.

[danielleg20858135]

Done.  You're the best!  Thank you so, so much for your help.

[avid_body16B8 · Accepted solution]

OK. So when using you file in Adobe real time Preview from DW it does spin and not play, but when putting you file on a server it loads properly and plays fine.

So we need to see if someone will tell us why the animate files do not load in real time preview.