Assets not visible

Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Attempting to go through a tutorial asking for an asset. No assets are visable.  I have the Assets tab open I can click on Default or Custom and go through the list but nothing is available. I'm getting the message "No matching assets found!"

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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insert* a screenshot of your assets panel

 

kglad_0-1629383770585.png

 

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Thanks for your reply.

I have attached the screenshot

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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i can't see the bottom of your panel.  do you see a cloud with a down arrow (download assets) icon?

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Hi again,

I did see the cloud, but for some reason when I click on it it says download failed. See screen shot. I then get the message Unknown error, quitting application.  See second screen shot.

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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that's the problem.

 

try resetting your preferences to see if you can download the assets,  https://helpx.adobe.com/animate/using/set-preferences.html

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Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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I do not see from the edit-preferences what I should click on.  Please see screen shot.

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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read the "restore preferences " section 

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Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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Thank you very much! 

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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did that allow you to download the assets?

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Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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Unfortunately not.

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Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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It's frustrating as I'm a beginner and simply wanted to practise the "hands on tutorials" that was included under the Help menu.

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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there are lots of free online tutorials for animate.  google whatever you're trying to learn.

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi @nancyw51428426 - Thank you for the details you have provided. The issue that you’re facing is reproducible and the team is investigating it further.

In the interim, can you try the following as a workaround -

Whenever you see asset missing in the assets panel,

  1. Close tutorial and quit the entire Animate application.
  2. Restart Animate and & try the same tutorial again.

The asset that were missing must be available after restart.

Let us know if that works.

Thanks, Sukhesh!

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Community Beginner ,
Sep 04, 2021 Sep 04, 2021

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Hi Sukhesh,

Unfortunately this did not work.

Nancy

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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@nancyw51428426 Apologies for the inconveniences.

There is a new update of Animate 21.0.9 released today which you can try. Please follow the below steps to update the version -

  1.  Uninstall current version of Animate from Creative Cloud app. While uninstalling click on "Remove" for "Animate Preferences" dialog.
  2.  Go to user Documents folder of your system. Navigate to "Adobe/Animate" directory and delete "2021" folder inside it.
  3.  Install latest version of Animate - 21.0.9 from Creative Cloud app.

 

Once installed , launch Animate & try tutorials again. I hope this works.

 

Thanks, Sukhesh.

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Adobe Community Professional ,
Sep 15, 2021 Sep 15, 2021

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LATEST

note: adobe updates get rolled-out to users at different times over a period of several days.  if you don't see an update in your cc app, wait.  it will appear within a few days.

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