Attempting to go through a tutorial asking for an asset. No assets are visable. I have the Assets tab open I can click on Default or Custom and go through the list but nothing is available. I'm getting the message "No matching assets found!"
insert* a screenshot of your assets panel
i can't see the bottom of your panel. do you see a cloud with a down arrow (download assets) icon?
read the "restore preferences " section
Thank you very much!
did that allow you to download the assets?
It's frustrating as I'm a beginner and simply wanted to practise the "hands on tutorials" that was included under the Help menu.
there are lots of free online tutorials for animate. google whatever you're trying to learn.
Hi @nancyw51428426 - Thank you for the details you have provided. The issue that you’re facing is reproducible and the team is investigating it further.
In the interim, can you try the following as a workaround -
Whenever you see asset missing in the assets panel,
The asset that were missing must be available after restart.
Let us know if that works.
Unfortunately this did not work.
@nancyw51428426 Apologies for the inconveniences.
There is a new update of Animate 21.0.9 released today which you can try. Please follow the below steps to update the version -
Once installed , launch Animate & try tutorials again. I hope this works.
note: adobe updates get rolled-out to users at different times over a period of several days. if you don't see an update in your cc app, wait. it will appear within a few days.