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Audio isn't working!!!

Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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So I was trying to import audio by using Bandicam to record it. When I first tried importing it, it didn't work so I converted it into a .wav. After that, it did import but when I clicked play there was no sound. I've tried everything! I can hear the audio on other audio players but can't hear it in Adobe Animate. I can see the orange lines but I can't hear it. What should I do???

 

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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I have tried to fix this for hours, but it won't work! Any help would be appreciated as I'm new to Adobe and I've looked through countless pages trying to find a solution.

 

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Oh and another thing is that I can hear the audio in audacity.

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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UPDATE!!! I downloaded another FLA that had audio but when I played that, there was no sound! This is a problem with my device, right? But what's the problem? How do I fix this?

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Guru ,
Aug 10, 2023 Aug 10, 2023

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Check your OS sound mixer.

Animate could be muted or routed toward a sound device which is not connected to speakers.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Unfortunately it didn't fix it. Animate is 100 volume and even if I change the sound device, there is no sound. I have THX Spatial speakers (doesn't work) and Realtek(R) Audio which is what works on everything BUT Adobe Animate. What now? 

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Guru ,
Aug 10, 2023 Aug 10, 2023

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If you like, upload the FLA and the WAV source and post a link, so that others can check and make sure that indeed they play, and the problem is with Animate somehow not interfacing properly with your audio device.

 

Alternatively, you can try with this sample FLA, which definitely has working audio.

https://flash-powertools.com/edapt-movie-template-free-download/

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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This is the FLA I used to test: (you have to download the google drive) https://drive.google.com/file/d/1gcSFGFIsQJja3b8wSrpj6gdTLvTercyz/view

The .WAV is an attachment. 

Note that I can hear the .wav by itself but when i import it into Adobe Animate, it doesn't work.

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Guru ,
Aug 10, 2023 Aug 10, 2023

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I can confirm that the timeline audio in the uploaded FLA plays fine on my system.

Also the WAV is 44kHz 16-bit as it should be.

 

You need to dig into your OS settings.

You can also try to install an older version of Animate alongside the current one, just as a test.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Alright thanks, ill try to fix it and see what happens.

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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just a question: do ya have an idea on what settings I should look at? I'm on windows 11.

 

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Guru ,
Aug 10, 2023 Aug 10, 2023

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I have not touched Windows 11, so not too sure.

In Windows 10 there is the Control Panel > Sound, where you manage your various sound devices and also Sound Options in Settings (the more modern interface), where in Advanced you can set the different applications to use different devices, if you have multiple.

Also the Sound Mixer.

 

Good luck!

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Power Tools team - extensions for character animation

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Huh, this is weird. When I click "Test Movie", I can hear the audio perfectly fine. What could be the problem here? I've searched through my speaker settings but nothing worked. I've made sure the audio is set to "stream" as well. 

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Another thing I found out is that if I import the audio to my library and try to click the play button, it has no sound and immediately stops. 

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Community Expert ,
Aug 10, 2023 Aug 10, 2023

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A problem has been identified concerning audio playback during authoring on Mac systems using Animate version 22.0.3. The team is actively investigating this issue. As a potential workaround, you might want to utilize Animate version 22.0.2 until this matter is successfully addressed.

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

 

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Community Beginner ,
Aug 11, 2023 Aug 11, 2023

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Alright, I'll see if it works.

 

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Community Expert ,
Aug 11, 2023 Aug 11, 2023

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LATEST

update this thread after trying another version.

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