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BLACK MP4s

Community Beginner ,
Oct 23, 2022 Oct 23, 2022

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Hi all,

 

I just updated my Animate and Media Encoder and now everytime I want to export an MP4. The MP4 is all Black. What is happening? How do I fix this???

 

Thanks!

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correct answers 1 Correct answer

Community Beginner , Oct 24, 2022 Oct 24, 2022

Hi JC,

 

Yes, Im using 23.0. I actually ended up fixing it by changing the RENDERER in Media Encoder from Mercury Playback Engine GPU Acceleration (Metal) to Mercury Playback Engine Software Only.

 

Now it works. Not sure why that makes the difference.

 

Thanks,
Claudia

 

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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the background will be black (if you selected 32 bit when exporting) because it's transparent.

 

do you have something that's not black on stage?

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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No, nothing should be black. It was just a blank black screen.

 

I actually ended up fixing it by changing the RENDERER in Media Encoder from Mercury Playback Engine GPU Acceleration (Metal) to Mercury Playback Engine Software Only.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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sounds good.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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Hi.

 

Are you using version 23.0?

 

It just ran a test and it worked for me.

 

How is your timeline organized?

 

Please let us know.

 

Regards,

JC

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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Hi JC,

 

Yes, Im using 23.0. I actually ended up fixing it by changing the RENDERER in Media Encoder from Mercury Playback Engine GPU Acceleration (Metal) to Mercury Playback Engine Software Only.

 

Now it works. Not sure why that makes the difference.

 

Thanks,
Claudia

 

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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That's great, Claudia.

 

Thank you for telling us the solution.

 

Regards,

JC

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