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New Participant
September 1, 2014
Answered

brush line jumps away from cursor?

  • September 1, 2014
  • 12 replies
  • 15480 views

Every time I use the brush, pencil or eraser tool, it jumps a couple of cm away from the cursor. The line then continues, and although the cursor shows up in the right place and the line itself is fine in terms of responsiveness and pressure sensitivity, it appears away from the cursor.

The other tools are fine- even the lasso tool draws a line in the right place. I assumed my monoprice tablet was just incompatible with flash, but the same thing happened when I tried my wacom tablet (bamboo pen and touch). Both tablets still work perfectly in photoshop.


I have tried uninstalling and reinstalling the drivers for both tablets in turn, and even uninstalling and installing flash again, but theres no change. I also tried messing with the tablet settings, and removing all wacom preferences, but nothing worked.

Any ideas?

(I am using an up to date version of flash pro cc, with windows 8.1 on a laptop with an intel i7 processor, 16gb ram and dedicated graphics)

This topic has been closed for replies.
Correct answer Sangeeta_J_Yelamali

Hi,

This problem is reported and fixed internally!! Fix will be available with next release of Flash Pro.

Thanks,

Sangeeta

12 replies

New Participant
February 2, 2016

This same thing is happening to me, brush tool, automatically makes a long straight line before my actual drawing. I've tried all the fixes above, nothing is working... Win 10, Cintiq 22, drivers are up to date... This is pretty frustrating.

Mohanaraj
Adobe Employee
Adobe Employee
February 12, 2016

Hi All,

The offset issues you have been facing has been resolved now in Animate CC released couple of days back. Please take a look at it.

In addition, we have lot exciting new features in Animate CC, please check them out at Animate CC new features | Buy Adobe Animate CC (Flash Pro)

Thanks!

Mohan

Delareon
Known Participant
January 17, 2016

well its actually january, i just installed flash, tried painting in flash and get that weird problem....

will this be solved anytime in the future?

New Participant
October 29, 2015

I'm having the same problem. I've updated to the latest version of Flash. I'm using A Wacom Intuos Small. Windows 7.

My specific problem is with the brush tool. The pressure sensitivity is not working properly. The line is created tapered on the ends but the line remains consistently thin. Often when I try to draw a line the line will jump away from the cursor and double back in towards itself in a straight line as has been demonstrated in some of these other posts. Sometimes when I change the size of the brush the line will not be tapered on the ends and will draw a very thick chunky looking line.

It might be important to note that the last update was odd, and wouldn't update unless I went into the files and changed them to _old or something like that.

babelB
New Participant
September 10, 2015

This problem still exists.  Anyway to fix it? 

Mohanaraj
Adobe Employee
Adobe Employee
September 10, 2015

Hi,

Could you please post your tablet device details & tablet driver version number?

Thanks!

Mohan

babelB
New Participant
September 10, 2015

Hiya! I'm using Cintiq 21UX with Wacom Drivers 6.3.11-3, on a 2009 Mac Pro running Mac OS 10.9.5 with Flash CC 2015 (15.0.1.179). 

New Participant
June 26, 2015

Same problem here.  Using Intuos4 Tablet.  Dual Screen.  Checked: 100% Small is already selected.  This is the most recent iteration of Flash Professional CC.  Just downloaded and installed today.  Reinstalled Wacom drivers and restarted = no change.   Does anyone have a better solution than "unplug it - plug it back in"?  Very frustrating.  Deadlines to meet.

UPDATE: I have uninstalled the intuos4 drivers for the tablet.   I then installed Intuos Pro drivers - restarted computer - started flash pro - then plugged in the tablet - allowed windows to install drivers - re-entered preferences - re-fixed lag issues from "hold to right click" and "swipe"  = Tablet is working fine now.  I'm not sure whether uninstalling an reinstalling drivers, switching to the pro driver, or if having flash open during windows installing the driver was what fixed the problem.   Sorry, but I'm not going back and trying to recreate the problem to figure it out.  Just happy to have it working again.    Hope this helps someone out.  I now know how infuriating it can be.

**UPDATE 2:  After switching away from flash (exported video, to work in premier) and coming back to flash, the problem has manifested again.  Sorry if I got anyone's hopes up.  Although, if you only have one thing to do in Flash you may get it to work for a while this way.   It seems ridiculous to me that this is so broken. This is practically flash's most basic/fundamental function.  I hope there is an official fix soon.

tinytaboo1971
New Participant
April 28, 2015

Same problem here:

using Cintiq 13HD and a laptop (ASUS N550JK-DB74T) with Windows 8


How annoying it feels to pay monthly to be fully updated only to have a useless version..

New Participant
April 11, 2015

hi im having the exact same problem and its really anoying. i just got the latest version yesterday and im using it with a cintiq 13hd and my pen is a few centimeteters of  when i try to draw! the problem is not fixed and it is very frustrating. i am using it with an asus

New Participant
March 28, 2015

Has anyone been able to confirm the Small-100% solution from Latha? I've run out of trial and would really rather not try buying something I'm not sure if works.

MaybeKalie
New Participant
June 23, 2015

I was having the "cursor-jumping" problem with not only my tablet, but also my mouse and the "small-100%" solution worked for me. I called costumer support about it this morning and that's exactly what they told me to do. c: It now works completely: mouse or tablet. I am currently using a Wacom tablet and it works fine. I also have the latest version of the program if that matters at all.

Acturiesa
New Participant
February 4, 2015

This problem has not been fixed.  It still occurs for me, making it impossible to do work.  I find it very frustrating that an item that I'm paying for is completely useless to me right now.

Here is a picture of what exactly happens.  If I start up flash with the tablet connected, it will immediately have this issue.  If I disconnect and reconnect the tablet while flash is running, the first line works normally (line "1"), then all others have the jumping problem (line "2" and "3")

Mohanaraj
Adobe Employee
Adobe Employee
February 19, 2015

Hi,

Please try out the latest update 14.2.0.20 for Flash CC released today and let us know your feedback regarding the drawing issue.

You can browse to Flash Professional Help | New features summary to know more about the update.

Thanks!

Mohan

julianb47175846
New Participant
February 24, 2015

Hi Julian,

Can you please provide us the following details

your graphic tablet name/model

Tablet Driver software version

OS/Hardware details

Flash CC version number

Thanks!

Mohan


- Intuos Creative Pen and Touch Tablet

- 6.3.11w3

- Windows 7 Home Premium

- CC 2014 (Cs6 has no issues)

Participating Frequently
January 11, 2015

Ok, I see that the Mobile package is with Flash in CC. I uninstalled and re-installed via the instructions above.  I am having the same issue. Do i need to change a setting?  Thank you.