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Answered

Can't export anymore from Adobe Animate!

Forum|Forum|5 years ago
August 3, 2020
2 replies
5803 views

I have no idea what's happening with Animate. I've exported so many projects over the years. Now that I'm using the 2020 version, I can no longer complete an export. The program goes through the whole song and dance with the progress bar, then opens Media Encoder, but then nothing gets added to the queue. Sometimes, a file will appear in the folder I designated, but it is completely blank.

What am I to do? Why is this happening? Why now?

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Correct answer Skimagination17548207

Turns out I'm on 20.5.1.

And I just tried exporting to 'Documents'. Same thing happened: 132kb. I also tried exporting to Desktop, same thing happened. Curiously, the Desktop export had the 0:00 duration, while the 'Documents' export didn't list a duration at all. Weird.

Man, I was really hoping that would work. This is so bizarre.

For some reason, even though I don't think I've changed anything on my computer or Adobe products, I can now export from Animate again. At least, through Adobe Media Encoder.

I am at a loss for words. No idea what the problem was. I'll probably be frustrated and confused about this for months. And, of course, if it happens again (which it probably will, knowing my Adobe apps).

Thanks for the help, Sukhesh!

D

Deborah5E8C

Participating Frequently

It is very frustrating. I get a blank screen when testing/publishing HTML5 files. It's strange and random. These are Classroom in a Book files, and half of the student's files work fine, half don't. Same Publish settings.

Tested on several broswers, Mac and Windows. Nothing.

S

Sukhesh Shenoy

Adobe Employee

Hi Skim, You mentioned that you've been exporting videos - did it work in 2020 version with some files and it randomly stopped working later ?
Is this happening with all the fla files or file specific ? If it's file specific, could you please share the file to investigate ?

Skimagination17548207Author

Inspiring

Thanks for the reply! I don't think I was ever able to export from v2020. And it's all files, not just one. Also, I tried going back to my cherished 2019 version, and it also wouldn't export. Just now, I uninstalled both versions of Animate, as well as both Media Encoders (2019 and 2020) that I use, and reinstalled Animate 2019 + 2020 and Media Encoder 2020 (for some reason I couldn't reinstall 2019). Still the issue remains.

- Skim

S

Sukhesh Shenoy

Adobe Employee

Step 1: I go to export and chose these settings (H.264; AME default). I click Export.

Step 2: AME (2020) opens on its own, but nothing is in the queue.

Step 3: I quit AME, and I change the export settings to Quicktime; Animate (default)

Step 4: This message immediately pops up when I click Export.

Step 5: There is now an aptly named file where I inteded, but it is 132 bytes, with a duration of 0:00. There's an error when I try to open it ("Quicktime can't open face.mov")

Hello Skim,

Appreciate the detailed description you've provided.

I remembered an issue in all older version of Animate in which the export video was failing if the export path has an apostrophe ( ' ) in it. In your case, the path has it in "Sam's Files".

This was later fixed in 20.0.3 version of Animate and is working in all the versions since then.

Could you please check if you are on the latest version of Animate (20.0.3 or later in this case) OR try to export the video directly under 'Documents' directory (make sure there's no apostrophe in the entire path).

Let me know if this works - Thanks.

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