Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Can't export SWF/MOV in Animate CC? (ActionScript 3.0)

New Here ,
Oct 06, 2018 Oct 06, 2018

Hello!
I've been having difficulty exporting a specific animation in Animate (which I may accidentally refer to as Flash). When I try to export a video (mov), it doesn't do anything. Usually, it would open Media Encoder, but instead, no process starts. When I try to export an swf, this is the error I get: Screen Shot 2018-10-06 at 10.08.57 PM.png

When I attempt to publish/export any other file it works perfectly. I use ActionScript 3.0 for all of my animations. Here are my settings for this specific file.
Screen Shot 2018-10-06 at 10.16.07 PM.png

As you can see, my export destination is fine and I've used this destination with previous projects.

Screen Shot 2018-10-06 at 10.19.16 PM.png

Help please? I believe I've encountered this problem with this specific file before but was able to fix it somehow as I've uploaded a portion of it to Youtube.
Thank you!

3.3K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 08, 2018 Oct 08, 2018

there's probably a corrupt asset in your project.

you can determine that by creating a test fla (copy) of your current project.  delete the top 1/2 of your library and export.  if there's a problem delete 1/2 of that 1/2.  repeat until you pinpoint the culprit.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 10, 2018 Oct 10, 2018

Thank you for the reply, but it didn't work. I don't have anything in my library except for a screenshot and a music track both of which I deleted. I then re-downloaded the track, placed it on my desktop, and put it back into my library with a different name, but it still won't export.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 10, 2018 Oct 10, 2018

that’s not what i suggested.

can you export with nothing in your library.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 10, 2018 Oct 10, 2018

I did, it's still not working .

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2018 Oct 11, 2018

with an empty library what exactly (step-by-step) are you doing to export?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2018 Oct 11, 2018

file>export>export movie

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2018 Oct 11, 2018

is quicktime installed on your computer?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2018 Oct 11, 2018

Yes, version 10.4

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 12, 2018 Oct 12, 2018

are you using a mac?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 13, 2018 Oct 13, 2018

Yeah, it's almost brand new (I bought it last year) and all the software should be up to date.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

Thank you for taking time to do the initial troubleshooting. I suggest getting in touch with our tech support team Contact Customer Care​  for further investigation.

Let us know if you need more assistance.

Thanks,

Preran

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 18, 2018 Oct 18, 2018
LATEST

I updated Adobe Animate and it seems that that has fixed whatever the problem is (for now)! That was really weird and I'm not sure what it fixed but hooray! Now I can get on with my work, lol.

Thank you for your time.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines