Can't import audio anymore

New Here ,
Aug 28, 2021 Aug 28, 2021

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I'm not sure if it has to do with the new update but I can't put new audio into my library. I have audio clips I made from Adobe Audition. I haven't changed any of my settings from last time I did this. I used to be able to drag and drop my flies into the library and it would work. But now it keeps saying "One or more files were not imported because there were problems reading them." This is really weird becuase I tried importing some of the files I know work, and have used before. But It says it can't read them either. I've tried changing the Sample rate and file type but nothing works. I shouldn't need to change them because it was working with these settings a few weeks ago. Typically I try to use 44100, Hz and 16-bit. I think the issue is with Animate not so much the file. I looked at all the other Posts people have made when they get this error but non of those solutions work. I think this is different than those because in my case the files used to work but don't anymore.

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Error , Import and export

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Adobe Employee ,
Aug 28, 2021 Aug 28, 2021

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Hi - This is an issue in the new update and we are working on a fix. Will update here as soon as the fix is available.

 

Thanks!

Mohan

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New Here ,
Sep 08, 2021 Sep 08, 2021

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Any news on an update coming soon? I can't really use animate until it's fixed.

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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Hi @Caden5FBE 

This has been addressed in the latest Animate update 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.

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