Can't import sound files in 21.0.8

[Tiko Tekenaar]

I found a very annoying bug in Animate 21.0.8 (Mac version): I can't import any sound files (neither .aiff or .wav) into Animate. When I return to 21.0.7 I don't have problems importing them...

[kglad]

i think that adobe bug has been reported, but you can ensure that by reporting it here https://www.adobe.com/products/wishform.html.

and hopefully, it will be fixed in the next version. in the mean time, try mp3 or use a previous version.

[Mohanaraj · Accepted solution]

Hi - We are looking into this and will update you as soon as the fix is available.

Thanks!

Mohan

[Cable22611324gxz1]

In Version 23.0.1 the same error is occuring. Software has been updated. No success- hints??

[kglad]

@Cable22611324gxz1 

you can't import any sound files?

[Cable22611324gxz1]

That is correct! Similar to posts from 2021 - this problem didn't happen a
few months earlier - so what changed? And more importanlty - how can we
import wav or aiff files into Animate as i have done for the past many many
years? Thanks!

--
*Cable Hardin*
*he/his/him*

<personal info removed-kglad>

[kglad]

don't replay via email, or remove personal info from your signature. these are public forums.

to a file server, upload an 8 or 16-bit 44khz bitrate sound that fails to import, and post a link

[Cable22611324gxz1]

Here is the file types I am unable to import. Also tried 8 bit versions and 48khz too. Thanks! I'm stumped.

[kglad]

use 44.1 khz bit rate 

[Cable22611324gxz1]

Is this not? What changed recently? This was never an issue before.

[Cable22611324gxz1]

issue persists - can anyone suppy a file that does work?

[kglad]

it's probably not an audio file problem. it's a problem with your computer/animate on your computer.

[kglad]

that sample rate (44.1) and 8 or 16 bits is perfect.

import into audition and export with the same settings.

[Cable22611324gxz1]

If so, it is widely shared in the mac lab in the classroom. Known OS/CC conlficts? Mac book is currently running 11.5.1 and CC Animate and CC have been up to date and re-updating now. Thanks for giving this more consideration!

[kglad]

i'm not sure what your last message means, but i think this is related:  there have been several people here with mac's reporting a sound import issue. after several (failed) suggestions to fix the problem, i've had them upload a problematic sound file only to find there's no problem importing and using the same sound file (on my pc) that they found problematic on their macs.

[Cable22611324gxz1]

It sounds like it - after updating and re-exporting per your recommends - no success. Adobe needs to correct this since mac is a basic industry tool of their consumers. I've never an issue like this persist since working with it since 1999! Any hints to getting a better response form Adobe? Thanks very much!

[kglad]

i have some time in the next hour. 

if you have time, why don't you post a link to a problematic sound file?  i'll test it on my pc and then on my mac to see if i can duplicate what you're seeing.

[Cable22611324gxz1]

Cool - here's he file i just re-exported. It seems all audio files are not working. Even ones that have worked previously in earlier versions of Animate. Thanks!

[kglad]

yep, no problem importing and playing in animate on my pc.  checking with mac...

[kglad]

and no problem on my mac (os 12.6.3 monterey), animate (v 23.0.1)

[Cable22611324gxz1]

Ok cool - that's helpful - I will try updating to Monterey OS  - that's new info! Apprecite it! I'll reply with results. Have to get school to work on these updates

[kglad]

you have school on sunday?  good for you.  (and pay attention/make an effort.)

[Cable22611324gxz1]

Ha ha - no way. Tomorrow we'll get techs to look into updating machines...thanks for the help!

[kglad]

you're welcome. keep this updated.

[Sukhesh Shenoy]

Hi, This has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.