Skip to main content
Speciman
Participating Frequently
May 27, 2021 9:32 PM UTC
Answered

Can't open hands-on tutorials

Hello,

 

Whenever I open Animate and try to open the hands-on tutorials I get this error saying it is not available at this moment.

 

I have already updated, reinstalled and tried another version but it does not work.

Specs:

WIN10 x64

Animate v21.0.06

Adobe Creative Cloud V5.4.5.550

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Sukhesh ShenoyCorrect answer
    Adobe Employee
    Jun 2, 2021 3:28 AM UTC

    @Speciman Can you try the following & check again -

    1. Close Animate
    2. Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
    3. Delete the "Coachmark" directory.
    4. Reopen Animate & check Help>Hands-on Tutorial.

     

    There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

    View reply

    16 replies

    Adobe Employee
    Sukhesh ShenoyCorrect answer
    Adobe Employee
    Jun 2, 2021 3:28 AM UTC

    @Speciman Can you try the following & check again -

    1. Close Animate
    2. Go to folder - "C:\Users\<username>\AppData\Local\Adobe\Animate 2021\en_US\Configuration\".
    3. Delete the "Coachmark" directory.
    4. Reopen Animate & check Help>Hands-on Tutorial.

     

    There will be only 6 tutorials initially and it takes a while to download other tutorials. Hence, make sure you're connected to the internet. Let me know how it goes.

    Translate
      defaultq35urz5untjb
      Participant
      Jun 16, 2022 9:55 PM UTC

      Wher is this folder located? Whererererere?!?!?! On my computer? In the animate app?

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Jun 17, 2022 12:06 AM UTC

      after downloading, they're on your computer in (for windows), C:\Users\<username>\AppData\Local\Adobe\<animate version>en_US\Configuration\Coachmark\workflows\<machine named folders>

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 28, 2021 12:10 PM UTC

      for which one?  all of them?

       

      if all AND you're opening animate>clicking help>hands-on tutorial>clicking one of the listed tutorials, reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

      Translate
      SpecimanAuthor
      Participating Frequently
      Jun 2, 2021 12:45 AM UTC

      I have done as you instructed and it didn't solve the problem. I was able to open pig run from Help>Hands-on tutorial but not for example Rotating on the Earth. Also reset to default all that was possible in preferences.

       

      I'm kinda clueless at this moment

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices