Can't open or download any versions of Animate after downgrading to computer's original OS.

[InfiniJam]

Hi all, I've been searching everywhere and I can't find a solution to this. I recently downgraded my macOS to it's original version (Monterey from Ventura) when I purchased the computer late last year. When I first got the computer, I had 0 issues with all versions of Animate, and then it suddenly got extremely laggy and almost unbearable to use regularly when I updated to Ventura. I downgraded since no solutions for Ventura were available to me (and used time machine to get my files back, not sure if that's significant or not), but now Animate 2023 crashes on launch and any version below that (specifically 2022) has installation failures. I have no other issues with the updated versions of other apps so I don't know why cc specifically is having issues.

Regarding the most recent version, 2023, whenever I try to launch it, it says something along the lines of "verifying Adobe Animate 2023..." then immediately comes up with a crash report (as seen below). I tried hitting "reopen" but it comes up with the exact same report, uninstalling and reinstalling it multiple times, I tried downgrading to 2022 but it won't install (more on that later), I tried restarting my computer, I tried uninstalling and reinstalling the entire creative cloud and all of my apps, my firewall is off, and I tried to look into the adobe cleaner tool HOWEVER it also crashes immediately upon launch. 

Unfortunately, I can't interpret code for the life of me, so I have no idea where an issue could possibly be. I am happy to find more specific lines of code upon request. 

Attempting to download 2022 has yielded no results as well. I tried several times before I remembered there's a log for failed downloads, and it looks like this:

I tried searching the meaning of these codes, but I've only seem problems with 183 and 186  regarding Premiere pro, After Effects, or Photoshop, and "failed with exit code 5" has no results whatsoever.

I will note that I have an apple silicon-based computer and not intel, but it's always been like that and Animate worked perfectly fine. It's really frustrating because this happened yesterday (friday night) and Adobe doesn't have direct technical support over the weekend that I need to keep working on my projects.

Please somebody help me. I don't know what to do anymore but I don't want to upgrade my OS again until I know whether or not it's fixable on Monterey.

I also attached the 2022 error code screenshot below in case it's hard to read.

Thank you

[kglad]

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[InfiniJam]

I tried using the cleaner tool but it also crashed upon launch. It has just occured to me that this may not be an issue with only adobe, but my actual computer. I'll have to look into it for more information. Thank you, though.

[kglad]

picking one step out of that install process is exactly the wrong thing to do.

otoh, restoring your computer to it's original state (after backing up data files), updating your os and then properly installing the cc desktop app would be preferable, especially if there are other os issues.

[InfiniJam]

Sorry, let me rephrase. I DID follow the entire process, but it stops short because the cleaner crashes on launch. I also did attempt to uninstall and reinstall the cc desktop app properly and it did not help the issue. All of the other apps I have work fine except for Animate, the Cleaner and Log tools, and two other apps (so far) outside of Adobe.

Also, if you would read the second paragraph of my post, I listed all of the solutions I have tried so far. You will see that I did try to use the cleaner tool and why I couldn't.

[kglad]

of course i don't know what you did, but most users first error is failing to uninstall all adobe apps (including preferences), and ethen use the correct cc desktop app unistaller before using the cleaner.

anyway, that's moot with a computer restore.

[InfiniJam]

I've been using Adobe for a long time but never has to resort to the forum until now, so that's a fair assumption I suppose. But I seriously tried everything I could find.

[kglad]

okay.