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Can't start work in Animate

New Here ,
Jan 14, 2022 Jan 14, 2022

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I've just installed Animate (trial). After launching the program tries to automatically open something in new window. Unfortunately the process constantly restarts preventing me from using the program. All I can see is window with loading circle (screenshot below) which closes after a 2-3 seconds and then pops up again. And again. And again...

default22662418f4wtl6_0-1642198170017.png

 

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Community Expert ,
Jan 16, 2022 Jan 16, 2022

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what's your os?

did you install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

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Community Expert ,
Jan 16, 2022 Jan 16, 2022

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I'm guessing this is Windows based on the scroll bar design. I'd either reinstall or turn off any antivirus/malware you have running and test again.


Animator and content creator for Animate CC

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