Can't undo/redo in Animate CC

[mikhald60164309]

I don't know what happened, but I was suddenly unable to undo as i was drawing. Everytthing was working fine before, and I was working for an over an hour until it happened. I tried restarting the program and the laptop, putting all preferences back to default and eventually tried reinstalling Animate CC, just so I wouldn't have to make a post about my issue. But nothing worked, and no matter how many times I try restarting everything, I just cannot seem to undo. i've been also having a few minor problems with Photoshop as well, but nothing that makes it unusable like now Animate is for me. I want to point out that ALL tools work fine in Animate, just the undo is slowing down my work for now. Will be patiently waiting for your suggestions. Thanks in advance

Here are my specs:

Intel Core i7<3630QM 2.4GHz

8GB RAM DDR3

AMD Radeon 7670M 2GB

320 GB HDD

Windows 10 Pro x64 bit

[robdillon]

It sounds like you need to reset your Preferences file for Animate. Here's a tech note on how to do that: Re-create preferences

[_keyframer]

If the first suggestion doesn't solve it - try reinstalling.

[mikhald60164309 · Accepted solution]

well, robdillon's suggestion didn't work for me because it wouldn't let me delete the preferences folder from regedit, and after Googling for a while I decided to just reinstall it once more, only this time it worked because I didn't let Animate keep the preferences I had on previously.

Now should I do something to make sure that doesn't happen, or stop it from happening when it does? Because reinstalling over and over is consuming a lot of my internet data.

[ClayUUID]

mikhald60164309  wrote

well, robdillon's suggestion didn't work for me because it wouldn't let me delete the preferences folder from regedit,

That doesn't make any sense. If you're a local admin on your own machine, you should have no problem deleting something non-critical like that. Did you try running regedit as administrator?

[robdillon]

Glad that you got it sorted out. I'm sorry that it was more difficult than it should have been.

[benp15349141]

Just run into the same problem (or at least a very similar one), which appeared to be caused by a corrupt workspace configuration. The fix for us was to delete the workspace folder (%LOCALAPPDATA%\Adobe\Animate CC 2017\en_US\Configuration\Workspace).

One of the symptoms was that users were losing redo functionality, and also experiencing freezes during undo operations. You can check whether or not this is happening by opening the history window and attempting an undo. If your workspace is corrupt, you will see the result on the left (redo operations are missing) instead of the list on the right.