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mikhald60164309
New Participant
August 13, 2017
Answered

Can't undo/redo in Animate CC

  • August 13, 2017
  • 4 replies
  • 4080 views

I don't know what happened, but I was suddenly unable to undo as i was drawing. Everytthing was working fine before, and I was working for an over an hour until it happened. I tried restarting the program and the laptop, putting all preferences back to default and eventually tried reinstalling Animate CC, just so I wouldn't have to make a post about my issue. But nothing worked, and no matter how many times I try restarting everything, I just cannot seem to undo. i've been also having a few minor problems with Photoshop as well, but nothing that makes it unusable like now Animate is for me. I want to point out that ALL tools work fine in Animate, just the undo is slowing down my work for now. Will be patiently waiting for your suggestions. Thanks in advance

Here are my specs:

Intel Core i7<3630QM 2.4GHz

8GB RAM DDR3

AMD Radeon 7670M 2GB

320 GB HDD

Windows 10 Pro x64 bit

    This topic has been closed for replies.
    Correct answer mikhald60164309

    well, robdillon's suggestion didn't work for me because it wouldn't let me delete the preferences folder from regedit, and after Googling for a while I decided to just reinstall it once more, only this time it worked because I didn't let Animate keep the preferences I had on previously.

    Now should I do something to make sure that doesn't happen, or stop it from happening when it does? Because reinstalling over and over is consuming a lot of my internet data.

    4 replies

    benp15349141
    benp15349141
    New Participant
    March 21, 2018

    Just run into the same problem (or at least a very similar one), which appeared to be caused by a corrupt workspace configuration. The fix for us was to delete the workspace folder (%LOCALAPPDATA%\Adobe\Animate CC 2017\en_US\Configuration\Workspace).

    One of the symptoms was that users were losing redo functionality, and also experiencing freezes during undo operations. You can check whether or not this is happening by opening the history window and attempting an undo. If your workspace is corrupt, you will see the result on the left (redo operations are missing) instead of the list on the right.

    M
    mikhald60164309AuthorCorrect answer
    New Participant
    August 15, 2017

    well, robdillon's suggestion didn't work for me because it wouldn't let me delete the preferences folder from regedit, and after Googling for a while I decided to just reinstall it once more, only this time it worked because I didn't let Animate keep the preferences I had on previously.

    Now should I do something to make sure that doesn't happen, or stop it from happening when it does? Because reinstalling over and over is consuming a lot of my internet data.

    C
    ClayUUID
    Brainiac
    August 15, 2017

    mikhald60164309  wrote

    well, robdillon's suggestion didn't work for me because it wouldn't let me delete the preferences folder from regedit,

    That doesn't make any sense. If you're a local admin on your own machine, you should have no problem deleting something non-critical like that. Did you try running regedit as administrator?

    _keyframer
    _keyframer
    Community Expert
    August 14, 2017

    If the first suggestion doesn't solve it - try reinstalling.

    Animator and content creator for Animate CC
    robdillon
    robdillon
    Participating Frequently
    August 13, 2017

    It sounds like you need to reset your Preferences file for Animate. Here's a tech note on how to do that: Re-create preferences

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