Cannot run Animate Setup

[callenj6437620]

I try to open Animate Setup, but whenever i click (or right click and click "open") nothing happens. i am on Windows 10 and use a Surface Pro.

[kglad]

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

[callenj6437620]

I install it, it tells me to wait for the app to open. my PC sleeps before it can open.

[callenj6437620]

also, i already had it downloaded it but it never opens either.

[Nick Gioia · Accepted solution]

Maybe try uninstalling animate cc and reinstall it. Then restart your computer.

[kglad]

assuming nothing cc is currently installed you can skip the first two steps:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[callenj6437620]

Thank you both very much, i am sorry for inconveniencing you in any way, you both have a great night.

[kglad]

you're welcome.

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)