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CC Animate crashes when I import Illustrator file

Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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CC Animate crashes when I import an Illustrator file. Yesterday it worked just fine. Now every time I import to Stage an .ai file, the app crashes.

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correct answers 1 Correct answer

Community Beginner , Oct 18, 2023 Oct 18, 2023

I fixed it. FYI, it had to do with an unembedded image in the .ai file. 

 

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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drag the ai file to animate

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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Same problem. Crashes as well.

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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reset your preferences.

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I fixed it. FYI, it had to do with an unembedded image in the .ai file. 

 

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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excellent.  thank you for the follow-up

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