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chantalc88701867
Participant
September 13, 2019
Answered

CC Animate Start Menu won't open up / it's just a black screen

  • September 13, 2019
  • 1 reply
  • 4745 views

Hi,

I am "fluent" in other programms such as Id, Psd, Ai, Pr, Ae so when I had to open Animate for a project,

I thought I would be relatively fine navigating my way around it. After all, the basics of Adobe are all the same.

However, whenever I open Animate CC19 it just greets me with a black screen. No start menu that usually pops up - just a black screen and the usual top bar menu (file, view, edit...etc.). But any option like "file-new" is grayed out and I can't really do anything. 

 

The only thing I've managed to do so far is the "file-new from template" option. But that opens just an example project that cannot be edited. I've deleted the app and reinstalled it. I googled the problem, but nobody seems to have the same problem as me. It seems just silly to me that I cannot even open an adobe programm after using similar programs for over 10 years.

 

Anyone know what I am doing wrong?

Any help is much appriciated.

 

 

Mac User - Mac OS Sierra 10.12.06

This topic has been closed for replies.
Correct answer n. tilcheff

Hi mate,

 

Try to search the forum for an answer. There is at least one topic that will guide you how to resolve the issue, but basically it is related to your network configuration which prevents your computer from accessing some online resources that populate the Start Screen.

 

Just found something: https://community.adobe.com/t5/Animate/Updated-to-Animate-2019-and-cannot-create-a-new-general-file/m-p/10465235

 

Hope this helps!

 

 

1 reply

n. tilcheff
n. tilcheffCorrect answer
Legend
September 13, 2019

Hi mate,

 

Try to search the forum for an answer. There is at least one topic that will guide you how to resolve the issue, but basically it is related to your network configuration which prevents your computer from accessing some online resources that populate the Start Screen.

 

Just found something: https://community.adobe.com/t5/Animate/Updated-to-Animate-2019-and-cannot-create-a-new-general-file/m-p/10465235

 

Hope this helps!

 

 

Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
    C
    chantalc88701867Author
    Participant
    September 13, 2019

    Hi! Thanks so much for your quick response. Turns out I used to wrong keywords in my search: Your post nailed it!!!!

    your link helped me fix my problem. Thank you!

      n. tilcheff
      n. tilcheff
      Legend
      September 13, 2019

      Well done, mate 🙂

       

      Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
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