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intuitive_hand5E34
Participant
May 25, 2021
Question

Confusing Error Message

  • May 25, 2021
  • 1 reply
  • 268 views

I got an error message saying the Creative Cloud is unable to sync with the file I am currently working on. I don't know how to fix the issue. Any solutions?

 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 25, 2021

    after opening the file from the synced folder, using animate save that file to a working folder (not your sync folder).  when you're ready to have the file synced, save, move or copy the file to the sync folder.

      I
      intuitive_hand5E34Author
      Participant
      May 30, 2021

      What do you mean by "synced folder"?

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 30, 2021

      in your cc desktop app (file>preferences>synching) you have a synched folder designated:

       

       

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