convert to symbol error. Help!!!

[shereenk70563477]

Hello!

I am trying to learn animate and i am having a weird bug. Whenever i try to convert anything to a symbol i get an error sound, and then a little white rectangle pops up. I have to click the rectangle to make the error sound stop but then it undoes the convert to symbol. I have tried re installing it and it doesnt help. anyone know what to do? attached is a screen capture of the weird little box that pops up.

 thanks so much for your time everyone. 

[kglad]

first see if you can eliminate that by resetting your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

if that fails to eliminate the problem, make sure your display settings are at 100% and/or decrease the width of animate so we can see want the alert box says.

[shereenk70563477]

Thank you for your reply and tips!!
i have tried these things and its still sadly bugging out. 😞 sorry, here is the photo so you dont have to download. 

[kglad]

if you successfully reset your preferences (confirmed by something changing from custom to default), then uninstall (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html), restart your computer and then reinstall.

[shereenk70563477]

Hello!
i have tried this a few times and its still not working. I am so frustrated 😞

[kglad]

this? which?

[shereenk70563477]

completely re-installing and restarting

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human