Creative Cloud Problem!

Hmph, that's a shame. Say, Lucky_Duck , is Animate CC actually listed in your CC Manager under Apps | INSTALLED APPS?

Because in your Animate's Help menu half a metre above there is not a thing related to your CC account. You were saying that in Premiere this is different. It's like your Animate is running outside the Creative Cloud. Is ANCC the only app from the Cloud where this is the case?

Maybe you need to uninstall ANCC and install it again from your CC Manager under Apps | ALL APPS.

If ANCC is listed under INSTALLED APPS then you can click there Open -> Manage -> Uninstall. If it is not listed, there should be a file alias on your disk called Uninstall Adobe Animate CC 2019. On a Mac it's under ‎⁨▸ ⁨Applications⁩ ▸ ⁨Adobe Animate CC 2019⁩. On Windows you must look under C:\Program Files\Adobe Animate CC 2019. When you do uninstall, select Yes, remove App Preferences, when you are prompted.

Or there comes here in the forum often a standard reply to reset your preferences: I quote:

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

But before you do that there's apparently this way to refresh preferences:

"try opening Animate while holding down Command + Option + Shift? That will reset the preferences."

Maybe you tell us first whether ANCC is listed in your CC Manager under Apps | INSTALLED APPS?

Klaus