Creative Cloud - Quick Actions - Animate From Audio

[debbie_4881]

Hello,

I regularly create characters using animate from audio on the creative cloud, however this morning I keep getting the error that 'we are unable to contact our service - internal error. I have restarted my computer and cleared cache and cookies and it's still not working. Please can this be sorted asap. I need this for my work.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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[kglad]

it's probably on adobe's end.

[Joseph Labrecque]

I did see a report of some errors with Express this morning - this may have to do with that. I think it has been resolved. 

Side-note: this is the forum for Adobe Animate... which is completely different from both Adobe Character Animator and the feature of Adobe Express I think you are using. Yes, Adobe has made this all very confusing.

[kglad]

there were a couple of major issues yesterday, but they're resolved now.