Download .ai lip-sync animation file from Adobe Stock and Marketplace and import to animate file.

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I am able to download a .ai file from Stock and Marketplace. I am having problems creating symbols from this file for character animation. Can someone contact me to help me with this process? 

<personal info removed-kglad>

[kglad]

1. using the selection tool, click something on stage (to select it) that you want to convert

2. right click > click convert to symbol

3. select your options and click ok.

any problem?

p.s. do not post personal info in public forums.