ERROR initializing java runtime environment. you may need to reinstall flash

[peacefull76404618]

Hi ,

I'm triying to to export my animation as a movie but I keep getting this error " error initializing java runtime environment. you may need to reinstall flash"

Test scene also give this error message . ( I'm on animate cc 2019 by the way)

This happen only when I use the camera tool with the plateform type "Action Script 3.0" .

After spending hours and hours on the net trying to find how to fix this issue here's what I tried :

I already tried to reinstall animate cc

I already tried to change the value of the jvm . ini file

I already tried to delete jvm . ini

I also tried to repair all my Microsoft Visual C++ packages

I check my anti-virus nothing

I tried to reinstall old version of java , then the most recent one

I updated flash player

I tried all those things and nothing works

(sorry if there are grammatical mistakes English is not my native language)

Any expert here to help me ?

[kglad]

first, reset your preferences -

ttps://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

if that fails:

update your java runtime, first by uninstalling older versions, Why should I uninstall older versions of Java from my system?

and then update to the 64 bit Java SE Runtime Environment 8 - Downloads

[peacefull76404618]

I'm going to try this and let you know if it worked or not

Thanks you

[peacefull76404618]

Still doesn't work sadly I followed each step , I don't know what to do anymore

[kglad · Accepted solution]

if you're certain you succesfully reset your preferences and you removed all java runtimes and then replaced with the latest 64bit java:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[peacefull76404618]

Ok I'm going to try this

Thanks you

[peacefull76404618]

This worked YES thanks a lot !

[kglad]

you're welcome.

[Guest]

everytime i use the camera tool it says "Error Initializing Java Runtime Enviroment, you may need to reinstall Flash"

please help me

[Deep26706582cuff]

dude that worked for you? please help me I have the same prob

[kglad]

@Deep26706582cuff , restart your computer and retest animate.

[Deep26706582cuff]

I did that but it didn't work for me, I just want to export my animation to a video that's all but when I want to export it,  it show me this "ERROR initializing java runtime environment. you may need to reinstall flash" idk what to do .

[kglad]

what animate/flash version?

[Deep26706582cuff]

Adobe Animate CC 2019

[kglad]

reset your preferences by removing

Win: 

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

[Deep26706582cuff]

do u want me to remove the version of mine

[kglad]

start by just removing the preferences, not the program itself.  (that will come next, if removing preferences fails, but not yet)

[Deep26706582cuff]

okay I did that I removed <Animate CC version> and Animate/<version>/)

[kglad]

restart animate and see if the problem is resolved.

[Deep26706582cuff]

sorry, I am too late I was too busy BTW  I did what u told me before and it didn't work for me.

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Deep26706582cuff]

hey, bro, do u know I did all of the stuff that u told me but nothing has worked for me, I kept looking for something on Youtube Until I found something it's really surprised me called swivel I download it for exporting my video and that's actually worked me I have exported my animating to a video but it's still something it didn't work actually and I can say the second prob again it's the voice is not good it's like talking radio u know what I want to mean lower quality of voice in my animation the voice is perfect but when I explore it be bad but the quality of the video super amazing and now I can say that I have achieved 50% it's animation has explored and next will be the voice now. and want u to give any help with that, please.

[kglad]

if you still can't use animate because of that java error, 

uninstall animate including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer (don't skip this)

use the desktop app to re-install the most recent animate

[Deep26706582cuff]

bro, I don't need this anymore okay, I just want you to tell me what I can do with my voice to keep the voice stay in its same quality the first, I still use adobe animate cc 2019 but when I export my animation to a video I use swivel it's like adobe encoder but adobe encoder didn't work for me.

[kglad]

edit your voice in audition or, if you don't like that, ask someone else.