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Error making it impossible to use the app

New Here ,
Nov 28, 2024 Nov 28, 2024

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I've been using Adobe Animate for a college class on my PC, and it was functioning fine until one day randomly, it opened up like this:
Bug.PNG

Just this tiny little black screen. I can't interact with it, I can't move it, nothing. I have no idea what could have caused it to do this, and I haven't found any other reports of something like this happening. My other Adobe apps work fine, Animate works fine on my other laptop, but Animate on my desktop refuses to work. I've tried restarting several times, uninstalled and reinstalled adobe in its entirety twice, made sure my computer was updated and even tried checking to see if my graphics driver was updated just in case that was a problem, but nothing has worked so far and its starting to irritate me because I would really prefer to do my assignments on my desktop and not my laptop. If anyone has any ideas on how to solve it, that would be greatly appreciated.

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Error , Product issue

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Community Expert ,
Nov 28, 2024 Nov 28, 2024

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use the cc desktop app to uninstall, including preferences

reinstall

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