Flash CS5 crashing when saving

[The Buke]

OK! What's the deal?

I have just purchased Adobe Master Collection CS5, all $4400 worth! To give the software it's credit, I formatted my HDD and clean installed Win 7 x64 OS. I then clean installed the entire CS5 suite! As I have to somewhat justify the purchase to my boss (who paid for the software), I have gone to continue doing some work, (not even trying out new features!!), I needed to complete a task, so I got onto it.

I opened up an existing file which was created using CS4, noticed a few bugs that arose when published out using CS5 (mainly around the way that fonts were referred as), fixed those, then all was going well. As we have all done, I got involved with the work, and worked for a long time without saving. I realised this and quickly went to save. The dialog box came up advising that it needed to change versions to CS5 (rather than the original CS4), so I cancelled out and did a file Save As.

I thought I would create a new file so that if anything went wrong, I would have a backup. BLOODY LUCKY I DID, as when I went to save as, Flash crashed, loosing all the work I did. I did manage to get a screenshot of some of my AS which was lucky, but when I looked into the folder where I tried to save, there was a completley useless *.fla of 1kb in size which was completely corrupted and couldn't open up.

Resigned to the fact that I lost all my work (nothing new - as we all know it happens every now and then), I thought I would open up Flash, and the very first task would be to save it as CS5 format. Low and behold, flash crashes again, again leaving a corrupted file in it's place. For $4400, you would think you could at least save the work you have done!!

In other tests, it seems it can save new files, and some simple animations created in CS4, but what the hell do I do with all the existing work that I have spent the last year developing? Can someone please help me, as I really cannot work until this issue is resolved.

HELP!

Duncan Buchanan

[Daniel Gimness]

Beware!! Don't save your Flash CS5 file on a network drive such as DROPBOX or it could not OPEN!

This happened to me. Tried to open the fla after saving to DROPBOX and said, "file was in an unrecognized format."

Save locally, often and multiple versions of the same file such as your file_v1, yourfile_v2, etc.

Peace.

[Daniel Gimness]

For those poor people who lost work, here's a possible way to recover your fla:

http://www.pippoflash.com/index.php/category/flash-dev/

[AHMED_M_HASHEM]

Hey All,

Me and my team was facing the same problem for a very bad bad week. After that we was working and tried to save our work as (.XFL) the uncompressed flash document extension, and it's been working for a day right now while I'm talking to you and guess what, WITHOUT ANY CRASH AT ALL!!!!!!!

Just try it and tell me!!!

A.Hashem

[thatlavenderblonde]

Hi, everyone.

I'm very frustrated. For about three days now, I've been having the same problem as the OP. I'm working with Flash in CS5 and every time I import using the "external library" flash will not allow me to save. Instead in gives me the pinwheel of death -- then crashes. It happens no matter what I try. I'm on a macbook pro labtop - (the one with the silver keys) and I'm still using OS 10.5.8. I've had issues with other CS5 programs but nothing like this. Is there anyone I can send my file to, who can maybe take a look at it? Im working on a project for class, so FLASH is not really my thing. I'd really appreciate some help on this... adobe has continued to disappoint me  ... At one point I had issues in CS4 with InDesign...but that's an entirely different and depressing story. Nevertheless, my project is due tomorrow by 2pm, and this issues is really destroying my life right now.

Any help is greatly appreciated,

Thanks.

[RichGalvan]

Let me see if I can help or at least get more details in order to figure out what is going on.

Can anyone confirm that the 11.0.2 patch fixed any of their issues? I realize many of you probably installed it and you may still have a problem, but I would like to know if it helped some?

If you haven't installed it or are not sure wich patch you did install you can find it at  http://www.adobe.com/support/flash/downloads.html 

Has anyone tried creating a different user account and doing the same steps? this will create a completely different set of config files, prefs, and other user specific files that may be causing a problem.

Is anyone working with files on a server or external drive? if so, what happens when you work with them locally?

were the files that have the problem created in a different version of Flash and then opened in CS5? or were they created in CS5?

has anyone upgraded or tried donwloading a trial of CS5.5 and tested the same files? (no, this is not an attempt to make to upgrade. we did make some changes in 5.5 and this could help us narrow down the issue)

last, would anyone be willing to share the files they are having problems with so we can test them.

Richard

[thatlavenderblonde]

So, after doing a couple of things with my laptop the problem miraculously fixed itself. I'm not sure what the problem was or what fixed it but what I did was: trash all the preferences for flash and trashing all the suggestions from this forum: http://kb2.adobe.com/cps/520/cpsid_52048.html

Im working off my flash drive, but even when I work off my desktop I get the same problem. I ran Disk Utility to repair permissions on both my flash and my local hard drive. It found a few errors. I tried opening my file and importing, but flash still crashed after attempting to save. Finally, I just kept trying to open it and save, and after about the 5th time, suddenly Flash no longer crashed. I was able to work on my project without any interruptions.

For me, it had to be by the grace of God, because I lost all hope and was ready to admit defeat. I'm not sure why this happened, or how to fix it, but I will probably never work with flash again unless I really have to.

Thanks for your response.

-Gabrielle

[FUNE78]

Richard if you work for Adobe, i think it's an absolute joke if you ask questions here instead of bringing up a solution. Everything you need to fix is in this thread for over 1 year, realise that alot people wont buy any new flash-versions till this crap is fixed. And it has nothing to do with a specific file, it is flash that saves corrupted files on slow network-drives and slow hard-drives, that easy.

[RichGalvan]

I do work for Adobe and we did offer a solution with the 11.0.2 patch; for many it fixed the problem. However, it seems we may have overlooked a problem, and that is why I am asking the questions.  Also, I ask the questions because in many cases we can't reproduce the issue with the files that users send us. In some cases purging all the user config files fixes the issue. As for the network dirve comment;  in some cases we do see that network drives can cause problems, but if you read the thread many people are not using external or network dirves.

I am just trying to get more details to figure out the solution.

[Guest]

i'm still having this problem, eventhough i have high speed hard drive, memory and cpu.

my h.d is intel SSD.

sometime after hour or so working on flash, it crashes when i try to save, it says inssufficent memory or somthing and currept the file open (but it wont save, fortunetly).

i found this happening when i'm not restarting often (after couple of hours without restart). it mostly happens when i try to select multiple symbols and wrap them up into one symbol. crash!

oh, there is a connection to the applications the run on the desktop. when it crashes, if i will close flash and restart the program- it will produce the same result until i restart or close all applications.
i think when firefox runs it happens more often.

i have 64bit Win7, 8GB RAM ddr3 , 160Gb SSD drive.

[FUNE78]

Stop to talk trash, it not solved the major problems people have with flash cs5. since the last macromedia version passed, flash was only buggy due to the lame support by adobe, you have not released a single version that worked properly.It's still a real joke when you begin now to collect data to get rid of the bugs, it's something you should have done 1 year ago, dude 1 year! Flash CS5 is less buggy than CS4, but the filecorruption is just the top of the iceberg.

I handle 300-400 of flashfiles every month and I have learned to work around all the issues, alot of bugs can easily be reproduced, even you could reproduce them. People do not just want new functions, people want a working program which is reliable and does what it is expected to do.

If you want you can e-mail me so I can send you files and explain some bugs the software has, also how you can reproduce the errors (well at least some).

[_willCrain]

I am running CS5.5 and am also having crashing issues during save. I know that it couldnt be due to images because there are none in the library. So far I have only set up a blank canvas and a class attached to it... when i save the class i get repeated quitting... ugh... so frustrating especially since you need to save before you can run the app. I have uninstalled flash and then reinstalled in a few times now and it seems to be ok for a little while but then CRASH all over again.

[Sukhi12]

Hi ,

Please describe your OS and hardware you are using, as well as what   are the changes you made before saving .

Can you please email your fla to us at FlashAuthBetaBugs@adobe.com? Please note that our filter system cannot accept .zip file.

If you are to zip your fla, please change the file extension from .zip to .zzz.

Thanks

Sukhbir

Flash Authoring

[RJOlaithe]

Hello everyone!

I submitted a post a while ago:

...

It seems that Flash cs5 or Photoshop cs5 does not like to 'save as' without a typed file extension. If you could try this and let me know that would be wonderful!

1. file > save as

2. project_filename

3. project_filename.fla       //type and add the .fla extension to the end of the file name.

4. save

...

I see many people are still getting problems. After experimenting with the above since Mar 23, 2011, i have encountered no crashes and no corrupt files.

I suggest Adobe has a look at the code that deals specifically with auto filling file-extensions.

Good luck and take care,

Robert J. Olaithe

Paracosms.

[Sukhi12]

Hi Paracosms,

I  was able to save the file without any issue  as per your steps.

Flash Auto fills the file extension as per the Save As Type  even if you remove it in filename .

Do you see any Error  message ?  Let me know I can look into it .

Thanks

Sukhbir

[_willCrain]

Hi Sukhbir,

So I uninstalled Flash CS5.5 and reinstalled it and I havent had a crashing issue since. I am still unable to get the Show code Hint to work, which has never really worked for me in CS5 or CS5.5. BUT NOW, when i try to publish out an iOS app to test on a device it says:

iOS publishing requires files which are not installed. Please quit Flash Professional and run the original installer to ensure that all optional components are installed.

So i quit then reinstalled... still wont publish for mobile for any project, even if i create a new blank doc... ugh, please tell me you have any ideas to help me out. any other prefs that i can take out then reinstall more than the uninstall does by itself?

system specs:

Mac OSX 10.6.7

2x 2.66 GHz 6-Core

26GB RAM

Plenty of HD space to go around

Running Adobe Master CS5.5 Suite

Flash Profesional Version 11.5.0.325

Flash Builder Version 4.5.1

This brings me to another issue, which i might need to bring up somewhere else, but i tried to update my laptop to Flash Builder 4.5.1 and it isnt registering an available update. ??? how can i get 4.5.1 on my laptop like my desktop?

Thanks

[Sukhi12]

Hi willcrain ,

Good to hear that you dont see any Flash Crashes .

Regarding  IOS Error    Mostly the error comes up only when Packager for AIR for iOS (PFI) isn't installed.  Can you check  if you have the latest SDK folder  placed correctly after the installation.

During Flash Pro CS 5.5 installation, did you  uncheck anything from our default check boxes? 

Thanks

Sukhbir

[_willCrain]

I unchecked all of the other apps (PS, AI, AE, FB, etc) because i didnt want to have to set all of my preferences and plugins up again for them. I left the Flash Pro options all checked however, Media Encoder and 2 others (cant remember off the top of my head). I installed over top of the app the first time then the second time i used the uninstaller, then the third i manually went in and deleted the app folder and the preferences from the library/prefs.

As far as i can tell the SDK folder is in correctly but i am not sure exactly where everything would be.

Thanks

will

[mumbo12]

Hi, I have installed and updated Flash Pro CS5.5 and have been trying to get help from Adobe Support with the crashing on save issue.

I haven't been able to work with Flash at all because when I attempt to save even an empty file, it crashes as soon as I click Save.

This is a freshly installed program therefore I haven't done anything fancy that might have caused a problem.

I've tried deleting the prefs and logging in as a different user but Flash continues to crash on Save.

Oddly, when I had Flash Pro CS4 installed it worked fine UNTIL I installed an update for it, and the symptoms were just as they are now with CS5.5  I'm thinking this must mean something to somebody at Adobe?

I guess I'll have to go back to CS4 and remember not to update it.

It's a shame that this issue is causing so much grief for us all, and it's disappointing that after all this time Adobe don't seem to have found a fix.

Meanwhile I'll keep persevering with Adobe and if I ever get a cure I'll post it here.

[csdstudio]

Huh, no resolution? From the looks of this thread, this has been an ongoing issue almost 2 years!  It's an easily reproduceable error.   I've been using CS5 for 2 years on XP without one single corruption crash on save.  Our office switched over to win7 x64 a few weeks ago and it's happened on numerous occasions during the past 2 weeks.   I'm posting because it just happened again this morning. Welcome to Monday!

Unacceptable rubbish.

[ESP68]

Same issue as csdstudio above.

Have been working with Flash CS5.5 on Windows XP since CS5.5 came out and saving files to a network drive and never had any issues.

Just switched to a brand new Windows 7 x64 machine, reinstalled Flash Pro CS5.5 and now, I'm always getting corrupted files when saving my work.

The issue (at least in my case) is clearly related to switching from Windows XP to Windows 7 x64.

We're in April 2013 and still having this issue? What's the deal here?

[mumbo12]

After a number of phone calls with Adobe tech support I can now use Flash CS5.5 BUT i have to launch it whilst logged in as another user. I was told that there must be a problem with my usual login.

This is just a-work-around really as the actual problem has not been identified.

[ChrisMartinezzz]

This is still happening. I had CS3 fully purchased version and was working on files no problem. I downloaded the trial CS5.5 and opened my FLA's. I had worked on them for about 5 or 6 hours today already and didn't back them up. I didn't think it was possible for CS5.5 to actually delete the files. lol. Well anyway flash deleted the files and the message that it couldnt save them still occurs. No patch works for me as it says that 11.02 doesnt apply to me because I am fully updated. This product was obv rushed to meet an unmanagable release date which so often the case with bad software. Take your time and push out good products guys or the open source community is going to eat your lunch.

[Sukhi12]

Hi,

I'm sorry for the inconvience it has caused . Can you please let me know what you did before saving the file in CS5.5

You have mentioned that you have Flash CS3.  Did you open an existing CS3 file in CS5.5 ?

Did you save the file as CS5.5 ? Did the file got deleted  from the folder or reverted back to previous verion ?

We are actively looking into reproducing the issue so please send me as much as information as you can.

Thanks

Sukhbir

Flash Authoring

[Aslak Sørli]

Same problem here, saving files on the network ocasionally leads to corrupted files, loosing days worth of work. And yes, saving the files locally works just fine, but sadly that is not an option. I need to produce animations fast and efficient, and spending time copying hundreds of files all over my company nework is not going to help me do that.

Can this be related to memory usage and avilable memory? It seems if i limit the applications open it seems more stable, when i open many files and copy/paste large chunks of data it happens more frequently.

[XanaRaquel]

This is  wonderful! Got a "Could not load scene into memory. Your document may be  damaged." message and lost HOURS of work! Opened the corrupted fla like it  was a zip file and found out that DOMDocument is corrupted beyond repair! The  stage/timeline is completely gone! The most important part of this project!!

It still amazes me how a program that’s currently on its version 11.5 still has bugs that  can destroy all your work.

And don’t begin  with that “you should do backups” because you know what? The program should do  that on its OWN!!!! It’s 2011 and developers haven’t figure out that’s a MUST  in today’s software?? Only recently Adobe began to have an auto-save option,  which is also bugged in Flash CS5.5! Sometimes I get a message saying it couldn’t  save the project.

Seriously  Adobe, instead of creating new CS versions with a bunch of a few new things, try  to FIX all the bugs that exist!! The minor bugs that Flash CS5.5 has (and there  are) I can tolerate but this one is just unacceptable!

Unless, for  some magical reason, there’s a temp file somewhere created before/after/while  saving I’ve lost everything. Thank you, Adobe.

Oh, by the  way, if any Adobe staff is reading this:

Adobe Flash  CS5.5 with all the updates, Windows 7 Pro 64 bits.