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G
gyuston
Participant
November 21, 2016
Question

Help! Adobe Animate CC 2017 won't start!

  • November 21, 2016
  • 1 reply
  • 2038 views

Hello everyone,

I have tried everything to fix this problem. I downloaded all of the latest drivers for my nVidia 960M graphics card, reinstalled the program, and updated everything.

The problem that I have is that whenever I launch animate, an error prompt pops up and says Adobe Animate CC 2017 has stopped working. Here is an image of the error message:

My system specs: Windows 10, SSD, intel core i7HQ, NVIDIA  GeForce GTX 960M and Intel(R) HD Graphics 530.

    This topic has been closed for replies.

    1 reply

    UDESCO
    Adobe Employee
    UDESCO
    Adobe Employee
    November 22, 2016

    Please try deleting your preferences folders and see if it fixes the issue.

    Delete the following folders -

         C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\

         C:\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

    N
    neilantony
    Participant
    November 22, 2016

    Hi,  I have same spec on my laptop, I have deleted the files listed above but this did not work.

    I have latest Nvidia driver 375.95

    Regards

    Neil

    UDESCO
    Adobe Employee
    UDESCO
    Adobe Employee
    November 22, 2016

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