How do you bring Animate work into Adobe Media Encoder

Enthusiast ,
Feb 14, 2021 Feb 14, 2021

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I have been working for a while and have nearly 50 cartoons that I was able to process through Media Encoder. All of a sudden ME no longer accepts them. Now what do I do?

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Import and export , Performance , Product issue , Publish package

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Adobe Community Professional , Feb 15, 2021 Feb 15, 2021
define a custom shortcut (edit>keyboard shortcuts) check to make sure it works. then reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html confirm you were successful by checking that your custom shortcut has be reset and no longer works. finally, see if you have restored your video export options.

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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in animate are your clicking file>export>export video/media?

 

if so, what error message do you see in ame?

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Enthusiast ,
Feb 15, 2021 Feb 15, 2021

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Yes. I am clicking on file>export video/media.

Screen Shot 2021-02-15 at 7.51.40 AM.png

 

I have also tried to import it directly into ME with this result:

Screen Shot 2021-02-15 at 7.52.18 AM.png

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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you can't import a fla into ame.

 

what happens when you export video?

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Enthusiast ,
Feb 15, 2021 Feb 15, 2021

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Very disappointing!

 

 

 

The upshot is all I get is soundtrack!

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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if one of those screenshots shows what your see after clicking file>export>export video/media, embed it here.

 

 

kglad_0-1613410379584.png

 

 

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Enthusiast ,
Feb 15, 2021 Feb 15, 2021

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Screen Shot 2021-02-15 at 9.12.20 AM.png

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Enthusiast ,
Feb 15, 2021 Feb 15, 2021

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Then it says:

Screen Shot 2021-02-15 at 9.12.56 AM.png

Then it says:

Screen Shot 2021-02-15 at 9.13.23 AM.png

Then it says:

Screen Shot 2021-02-15 at 9.13.40 AM.png

Then it says:

Screen Shot 2021-02-15 at 9.14.09 AM.png

And all I get is the soundtrack

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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if you're selecting quicktime, you need the quicktime codecs on your computer.

 

why don't you try h.264? encoding.

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Enthusiast ,
Feb 15, 2021 Feb 15, 2021

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How does one do that?

Screen Shot 2021-02-15 at 12.19.46 PM.pngScreen Shot 2021-02-15 at 12.19.59 PM.png

That didn't work. The only option I have is QuickTime and custom.

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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embed a screenshot of your format dropdown (dropup)

 

kglad_0-1613421675667.png

 

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Enthusiast ,
Feb 15, 2021 Feb 15, 2021

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We may have stumbled upon the problem.

Screen Shot 2021-02-15 at 1.24.17 PM.png

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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define a custom shortcut (edit>keyboard shortcuts)

check to make sure it works.

then reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

confirm you were successful by checking that your custom shortcut has be reset and no longer works.

finally, see if you have restored your video export options.

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Enthusiast ,
Feb 15, 2021 Feb 15, 2021

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Well, I think I have a major problem - I do not have a 'Set Sync Setting preferences' panel at all.Screen Shot 2021-02-15 at 2.50.49 PM.png

What do I do? Throw away the program and reload it?

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Enthusiast ,
Feb 15, 2021 Feb 15, 2021

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Well, I did just that but it didn't help. What now?

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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set sync preferences is from an older animate version.  just  press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

 

if you did that, did you confirm the preferences were reset by checking a custom shortcut?  if yes,

 

uninstall animate (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html),

restart your computer

and then reinstall animate:

 

follow the steps carefully.  if you fail to do so (eg, you fail to restart your computer), you increase the likelihood of no solution.

 

 

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Enthusiast ,
Feb 16, 2021 Feb 16, 2021

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That did it!!! The link you gave me didn't work but it didn't matter. You have helped me so much with this issue. Thank you very much!

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Adobe Community Professional ,
Feb 16, 2021 Feb 16, 2021

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you're welcome and glad you fixed the problem.

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