Huge memory usage in Adobe Animate

[Vadjara]

Hello. Can anyone help me, please? Adobe Animate eats up all the memory even if I do nothing in the program, and it just stays on. After starting the program, memory consumption starts to grow from about 800 MB and reaches 10 GB within an hour, after which it starts not to respond and crashes if I do something in it. Please, sorry for my bad English. 

[kglad]

reset your preferences by removing

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/) 

[Vadjara]

Thanks for the answer, but unfortunately it did not help, maybe there is another way?

[kglad]

uninstall animate including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer (don't skip this)

use the desktop app to install animate

[Vadjara]

Unfortunately it didn't help either.

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Vadjara]

Ok, thank you for your help.

[kglad]

you're welcome.  

p.s. i took it as far as i could.  now, i think, someone will need to check your computer.