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bluudyb98673774
Participant
January 14, 2017
Question

I cannot download Animator even though I paid for it

  • January 14, 2017
  • 2 replies
  • 179 views

My free trail expired so I had to buy the app. After purchasing, I went to my receipt to download it. When clicking the button to "Get Started", it sent me to Flash Builder which is not what I bought and I know I didn't buy it because I checked. for some reason, I got a second free trial in Animator and I'm worried that my money has gone to waste.

Please help with this issue, it's so bizarre and I have no idea how to fix it.

This topic has been closed for replies.

2 replies

Preran
Community Manager
Community Manager
January 16, 2017

If you still need help, get in touch with Adobe Customer care http://adobe.ly/21iudtV

kglad
Community Expert
Community Expert
January 14, 2017

you don't need to re-download and re-install it.

open your cc desktop app and sign in with the same adobe id used to purchase your subscription.

if you don't have the cc desktop app, download it here https://creative.adobe.com/products/creative-cloud