I only see a blank white canvas with no tools or timeline and the presets don't work

[Sean26242235i8qq]

 

[kglad]

select a workspace (middle icon at upper right), and see if that restores animate's functionality.

<moved from using the community>

[Sean26242235i8qq]

doesnt work

[kglad]

reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

if that fails, click the home icon.  does that work?  if not, how did you start a canvas project (and have you tried closing that project)?

[Sean26242235i8qq]

Its every project I start. The home icon just brings me home closing it doesn't change anything. I just press FULL HD but it doesn't work with every file type

[kglad]

embed a screenshot of what you see when you click the home icon.

abd show what you mean by "full hd"

[Sean26242235i8qq]

when I reset the workspaces it is blank. When I click on them they are blank, my tools don't appear but the shortcuts for them work

[kglad]

after clicking the home icon, at the top left click file > new > and double click the project type you want.

are you returned to an animate without the top row of menu items?

[Sean26242235i8qq]

no, and how would that fix anything

[kglad]

no?  so you are returned to animate WITH the top row of menu items, correct?

if so, click window > timeline.  is the timeline visible? 

if so, continue with the other panels (eg, tools) that you want on your screen.

[Sean26242235i8qq]

nothing shows up bruh and resettin the windows doesnt work just help me

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.