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When I open Animate CC I get several recurring error message windows that continue to appear after clicking ok. eventually after clicking OK enought times I can make them disappear long enough to create a new project or open a file etc.
define a custom keyboard shortcut
reset your perferences, https://helpx.adobe.com/animate/using/set-preferences.html
confirm your reset was successfu by checking that keyboard shortcut was reset
if that fails, uninstall, then restart your computer and reinstall.