Lag and slowdown on Animate CC 2017

[clémentc78716452]

Hello everybody,

We use this soft for a animated TV Show but when we copy/paste or move a selection of keys in the timeline window there is a long lag or "no response".

This is my system information :

Do you know where the problem come from ?

Thank you

Clement

[kglad]

your ram looks like a potential bottle neck.

[clémentc78716452]

Thank you for your response Kglad.

I'm not sure, I try on other computer with 16Go and the problem persists. It's better but there's still lag.

There's something interresting, the same file (.fla) open with Flash CS3 or CS6 has no problem. So what's the matter with Animate ?

[Mohanaraj]

Hi Clement,

Can you please share the fla file and the specific operation that leads to performance issue for us to take a look?

You can share the file using any file sharing utility like drop box.

Thanks!

Mohan

[clémentc78716452]

Hi Mohanaraj,

Can you give me an adress to share the Fla file. I can't share the file on a public forum.

Thanks

[Mohanaraj]

Hi Clement, you can reach out to me using mohanraj@adobe.com.

Thanks!

Mohan

[clémentc78716452]

Hi Mohan,

Did you receive the file ? I sent it last friday.

[Mohanaraj]

Hi Clement

Sorry, the email got filtered by my email client and hence the delay. I have just retrieved it and I’ll have this looked into.

Thanks!

Mohan