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my cursor is invisible on the canvas (Animate)

Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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So like 2 days ago ,i delete a adobe program and after that when i was working in a project on adobe animate ,i tried to draw but i saw that my cursor doesnt appear on the canvas ,so i have to guess where the cursor and thats really annoying ,apparently this happends only with adobe cursor icons like the rotate icon cursor , but this doesnt happend with my default windows icon so idk what should i do . can someone help me?

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joseph36191789fniw_1-1710894677683.png

 

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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what program did you delete?  and did you really delete it, and not properly uninstall it?

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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to be honest i dont remember i think it was a adobe program to export videos from animate ,and yup i uninstall completely from my pc

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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uninstall animate (including preferences)

restart your computer and then reinstall animate.

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Ok ill try

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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the preferences removal is the key step.

 

keep us updated.

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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so i alredy do that and still without appearing the cursor i uninstall every single adobe programm and also the appdata folder of adobe 

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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did the preferences reset?

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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yeah of course, you know what ill try to reboot my pc and check if it works

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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if you confirmed the reset, the next step is a clean os, apps install.

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Community Beginner ,
Mar 22, 2024 Mar 22, 2024

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ok apparently the problem was an windows update so yesterday i update my pc and the cursors are back

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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that's an easy fix

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